International shipping time survey
Hey, are you a non-US/Canada customer who's ordered a physical good that had to be shipped to you? If so, we want to know about how long it took to arrive after you got the shipping notification e-mail. Vote in the poll, and if possible, follow up with what country you live in. Also, if you noticed anything odd about the package, like excessive customs paperwork or odd postmarks from different countries, post that too 
Please, only respond with info on things you purchased from our store. We're trying to get an idea how long our product is taking to get to you.
Please, only respond with info on things you purchased from our store. We're trying to get an idea how long our product is taking to get to you.
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It was also during the holiday period when mail is as a rule generally slower.
The only odd this is that on the customs declaration slip on the box it had the contents listed as 'software' when it was actually a t-shirt.
shipped 23rd feb
arrived March 14
this is australia.. thats 14 working days / 2 and a half weeks
Hmm... that's interesting. I wonder if that's the same for others, because it would explain why some packages get held up at customs.
Regarding the packaging for the sketchbook, I received one last week (placed a test order while it was backordered, and forgot to cancel it before the sketchbook came back into stock!) and was surprised at the size of the package, but I think it's to protect it from damage. When the sketchbooks were first available they went out in a smaller paper mailer and someone complained about damage, so we asked DR to provide better packaging for the sketchbooks.
I'm in South Africa.
Welcome fellow country-person. We are few and far between here!
Oh... if you haven't noticed, this is WAY off topic. My apologies!
I imagine having that as an option could greatly speed delivery, it's available at least to most of the first world
Was disappointed that my only choices were courier or "USPS mail".
What TYPE of usps mail???? Seamail, airmail, what???
<rant mode ON>
As a regular purchaser of stuff from US, i can tell you for fact that USPS (and probably other countries postal services) seamail is UTTER CRAP!!!
NEVER send ANYTHING you value to anyone overseas using seamail, unless you want it lost, damaged and/or EXCESSIVE delivery time. To Australia, seamail usually takes 8 to 10 weeks (!!!!!), despite what others claim (I'm sure there are folks who will swear that stuff arrived much sooner than this, but I suspect if they looked into it, that their seamail parcel was bumped up to airmail by USPS.. They occasionally do this when space is available).
And thats assuming it ever shows up at all, not to mention excessive transport damage to parcels..
This is not hearsay, this has happened to ME, on EACH of the FIVE occasions when folks sent me stuff by seamail (against my explicit instructions NOT to use seamail).
Also, seamail costs, like 30% more.. Its not like the difference in price makes all the grief worthwhile... In some cases airmail modes like USPS global priority can actually cost LESS than crappy seamail.
Just in case i was unclear about all of this stuff, (!!!) I'll reiterate:
Dear Telltale.. Please NEVER USE USPS SEAMAIL FOR ANYTHING, TO ANYONE, ANYWHERE, EVER, UNDER ANY CIRCUMSTANCES AT ALL.
Except for when you... NO!! THERE IS NEVER ANY EXCEPTION!!!! EVER!!!
AT ALL!!!
<rant mode off>
Whew. Glad I got that out of my system!
Sorry for the extremity of this reply, but you did ask! You can probably tell that I lost items of great value to me due to evil seamail.. Never again, and I'd spare others this sad experience, if possible.
Pete.
Oh, and I ordered before the second sketchbook-print, so I guess that it now have passed... 2-3 weeks?
We don't control the shipping methods and unfortunately have no control over how they're presented on the website. I agree, a little more information would be nice.
For the record, international USPS packages are sent out Priority. So they're not taking the slow boat.
UPS was a LOT more than USPS.. My main question (apart from the rant
Also, something that would be REALLY neat, is to provide the tracking/reference number for the USPS priority parcel.. This way we could check on the USPS website to see where the parcel is at in its travel to its destination.. I use this a LOT, and it makes for some good peace of mind, as well as giving an idea of when to expect it...
Cheers,
Pete
P.S. Keep up the good posts, Emily! I have always found your posts to the forum to be informative and well thought out. Sometimes even humourous, too
They don't ship from Telltale's office. Everything ships from some fulfullment center somewhere that Digital River uses.
It does seem odd, that's why we're doing this highly official survey.
I agree, but tracking is not an option with this shipping method. We are trying to get more information about whether tracking could be added for a nominal fee (like at the post office, where you can "buy" tracking for like 50 cents extra).
The bottom line is we want to make sure our customers are getting the best service possible, and with stuff like shipping it's a few steps removed from us so we wouldn't immediately be aware of a problem. We noticed a few complaints coming in of packages taking a long time or never showing up at all, so we figured it was time to do a little digging and make sure it's not a widespread problem.
Thanks. I should try to make them humorous more often.
EDIT: 2ndComing, your shirt shipped on the 9th. Please check your spam folder for that shipping notification (if Gmail hasn't already deleted it).
Got the parcel today, took 14 days from Telltale order receipt to my door in Melbourne, Australia. Sweet.
Emily, from my experience, this is DEFINITELY priority airmail.
If telltale could add a note to that effect on the ordering page, that would be cool. That way, folks like me will be able to choose from 2 services, UPS (NOW, NOW, I want it NOW!), and USPS airmail (I can wait a couple of weeks or so), rather than the way it is now, where the choices are UPS (as above), USPS mail of unknown description (could be here in a week, or maybe 4 months, or maybe just send my parcel and poor Sam and Max to the BRINY DEEP!!!)
I didnt mean to imply that you were only occasionally humourous
Cheers all,
Pete
Hey do you think you should drop off the sam and max flat promo card to minataur? might help promote the sam and max games.. I'd do it but I wanna keep mine:p
Not a bad idea.. I have 3 now, so I can spare one.. I'd be surprised though if they werent aware of sam and max...
Cheers,
Pete
well thats where i got my copy of surfin the highway..i've talked to some people there about sam and max and they have fond memories of it..they also have the bone comics
Oh and the Green Customs declaration on mine said it was software as well for some reason.
Holding? You should be wearing it already!
I found my computer before I found the scissors to open the box
I'll email Digital River about it.
This makes for a very happy da-geezer.
--Erwin
Just under two weeks for the S&M sketchbookto get to the UK, which was a lovely surprise for a monday morning.
(Not sure If I've posted on here before so 'hello' if not, - I guess that just goes to show I do too much lurking on these forums)
A message when my T-shirt does ship would be greatly apreciated. A reason why it didn't ship would be even more apreciated, but mostly I would just like my T-shirt.
I tried to examine that pile of paper, but I found nothing
Now I look cool, and my friends gonna envy me
It was worth the wait though!
That was the sketch book to Melbourne Australia around November last year.
Ooh, and before I forget, thank Steve Purcell and all the Telltale team, from me
Thanks a lot guys