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"Sorry, but it doesn't look like you own Back to the Future: The Game."

JonDaManJonDaMan
edited April 2011 in Shopping or Activation Support
I can't seem to get the free Ep 1 of BTTF to run. I installed the game as an administrator, I run the game as admin and it launches but when I put my user n pass in, it says I don't own the game. Can someone help me resolve the problem. If there is somewhere I gotta register or something I don't know thanks

Comments

  • SlushoSlusho
    edited April 2011
    I run it as administrator, but it wants me to log in. So I try logging in and it says "Sorry, but it doesn't look like you own Back to the Future: The Game. Try logging in again under a different account or pick up the game." How can I not own something that's free? (I realize the other episodes aren't free though.)
  • zero355zero355
    edited April 2011
    my problem is I try to log in and it says I don't own the game and won't log in. any ideas?
  • PotatosirisPotatosiris
    edited April 2011
    I'm having the same problem as Zero. Please help.
  • animejedianimejedi
    edited April 2011
    im having the same issue as Zero
  • jarvo_jnrjarvo_jnr
    edited April 2011
    Also having the same issue.

    After finally finding the download page (my account doesn't provide download links just invoices) and installing when trying to log in i get the message:

    Sorry, but it doesn't look like you own Back to the Future: The Game. Try logging in again under a different account or pick up the game.

    Funny that as my account says I own it 3 times :D
  • mkr10001mkr10001
    edited April 2011
    I just downloaded it and installed it but now it's telling me I don't own it. I thought it was meant to be free? Why does it say I don't own it?
  • NewtonLibertyNewtonLiberty
    edited April 2011
    I have the same issue as the above, it tells me "Sorry, but it does not look like you own Back to the Future: The Game. Try logging in again under a diffrrent account or pick up the game"
  • trollstormtrollstorm
    edited April 2011
    same problem here... I can't log in...
  • puzzleboxpuzzlebox Telltale Alumni
    edited April 2011
    Ok, I've created another thread in Shopping/Activation support for you guys. I suspect Telltale might need to do something on their end to resolve this. Just a heads up that you might need to sit tight for the weekend, because their support people work Monday-Friday (US west coast time).
  • SpielbergFanSpielbergFan
    edited April 2011
    I have the same problem. What a pity, it's my first TellTale game.:(
  • DerGraueDerGraue
    edited April 2011
    Jepp, I get here the same: "You don't own the game bla bla"
  • VolRath217VolRath217
    edited April 2011
    Me too. This is rather ridiculous
  • EronaileEronaile
    edited April 2011
    Same issue here. A fix would be nice :)
  • Polecat2kPolecat2k
    edited April 2011
    Same problem here :(
  • dspud2006dspud2006
    edited April 2011
    I really wanted to play this game, but I am not spending the money on it until i know how it plays. I am not normally a gamer. Telltale please let me play the first episode like promised for free!!!
  • xerog1xerog1
    edited April 2011
    Same problem here - I'm going to subscribe to this thread, so if anyone has a solution (even if it's Monday or something), would you kindly post it back here? Thanks!
  • naitnait
    edited April 2011
    i got it to work! all i had to do was relog into my account, and voila! There it was :) and the activation worked aswell
  • Amy LukimaAmy Lukima
    edited April 2011
    This was fixed! All you need to do is open the game and login.
  • VolRath217VolRath217
    edited April 2011
    not fixed for me. I logged out and logged back in on the site, tried a different browser and reset my PC and tried to log into the game. Still says I don't own it.
  • trollstormtrollstorm
    edited April 2011
    it wasn't, at least for me.
  • xerog1xerog1
    edited April 2011
    Amy Lukima wrote: »
    This was fixed! All you need to do is open the game and login.

    Unfortunately, it still doesn't work for me either (exactly the same message).
  • KuelKuel
    edited April 2011
    this is what i did to get it to work. Go to website.. log out.. log in... open game and log in :D
  • pixflapixfla
    edited April 2011
    Doesn't work for me, either. I've tried logging in and out as instructed but receive the same "Sorry,..." message.
  • NTD MasterNTD Master
    edited April 2011
    Yeah I still have the exact same problem as well.
  • Amy LukimaAmy Lukima
    edited April 2011
    NTD Master wrote: »
    Yeah I still have the exact same problem as well.

    Can you send me an email with your info

    support@telltalegames.com
  • NTD MasterNTD Master
    edited April 2011
    Yup, I actually just sent you a reply email a few minutes ago to the one earlier. I'm guessing you can take a look at my account info, but if you need any other information just let me know.

    EDIT: As a side note, I don't have any games showing up under the "Your Games" section of my account either....so that might be related.
  • xerog1xerog1
    edited April 2011
    pixfla wrote: »
    Doesn't work for me, either. I've tried logging in and out as instructed but receive the same "Sorry,..." message.

    That didn't work for me, but a little fiddling did - I checked my "My Games" section, which did include SBCG4AP, but not BTTF. I went to the BTTF site looking to see if there was a place for a free purchase or anything, ended up clicking the download link again and cancelling, and lo and behold now it shows up in my "My Games" section, and it works.

    BTW Telltale, you guys rock!
  • Amy LukimaAmy Lukima
    edited April 2011
    I'm trying to get everyone as quickly as possible. If you are trying to play the free episode you can also try going to www.telltalegames.com/bttf and clicking on the free episode banner. It might complete the previous order.
  • DerGraueDerGraue
    edited April 2011
    Yeah, restart the download an just cancle it worked for me.... thanks.
  • trollstormtrollstorm
    edited April 2011
    DerGraue wrote: »
    Yeah, restart the download an just cancle it worked for me.... thanks.

    it worked for me too, thnx
  • SpielbergFanSpielbergFan
    edited April 2011
    DerGraue wrote: »
    Yeah, restart the download an just cancle it worked for me.... thanks.

    Same for me.
  • mkr10001mkr10001
    edited April 2011
    Got it working. just redownload the game again, then cancel, then go to 'my games' in the top right and it should be there. Then run it as admin and it should work
  • jarvo_jnrjarvo_jnr
    edited April 2011
    Tried all the above and still no joy!

    Any other ideas?
  • Amy LukimaAmy Lukima
    edited April 2011
    jarvo_jnr wrote: »
    Tried all the above and still no joy!

    Any other ideas?

    Did you try this: I'm trying to get everyone as quickly as possible. If you are trying to play the free episode you can also try going to www.telltalegames.com/bttf and clicking on the free episode banner. It might complete the previous order.

    It's worked for everyone so far. If that doesn't work send me a ticket at support@telltalegames.com

    Unfortunately it's going to be a few days before you'll get an answer. I'm really far behind because of this.
  • jarvo_jnrjarvo_jnr
    edited April 2011
    Yep, even tried re downloading and reinstalling the games.

    I have 3 orders of the free episode but no games in my 'your games' section so I guess the order isn't completing.

    No problem Amy, I can wait.

    Email sent.
  • jarvo_jnrjarvo_jnr
    edited April 2011
    Support email received quickly resolving my issue.

    I am looking forward to playing!

    Many thanks!
  • RuganRugan

    Same problem i logout the i login still the same

  • RuganRugan

    [removed]

    Rugan posted: »

    Same problem i logout the i login still the same

This discussion has been closed.