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issue-46960

EPepito1EPepito1
edited April 2011 in Shopping or Activation Support
I placed an order on April 7 and it still has not shipped (order 600122190469231 ). I've emailed technical support three or four times with no response. Please tell me if this order will ship soon. I'm wondering if it somehow got lost in the system.

Thanks,
Erin

Comments

  • Amy LukimaAmy Lukima
    edited April 2011
    EPepito1 wrote: »
    I placed an order on April 7 and it still has not shipped (order 600122190469231 ). I've emailed technical support three or four times with no response. Please tell me if this order will ship soon. I'm wondering if it somehow got lost in the system.

    Thanks,
    Erin

    Please add as a safe sender. Here's the reply header.

    From:
    To: <removed>
    Subject: Re: Order #600122190469231
    Date: April 15, 2011 12:38 pm
  • EPepito1EPepito1
    edited April 2011
    What is the email address I'm supposed to be adding as a safe sender?
  • Macfly77Macfly77 Moderator
    edited April 2011
    It's probably support@telltalegames.com or better yet, the @telltalegames.com domain.
  • EPepito1EPepito1
    edited April 2011
    I'm able to receive emails from support@telltalegames.com. I received the original automated messages, but never any follow up messages. At this point, I just want to know the status of my order. Is it backordered? Will it ship soon?
  • EPepito1EPepito1
    edited April 2011
    Still waiting for some kind of resolution. Can Telltale's customer service really be this bad??
  • EPepito1EPepito1
    edited April 2011
    Still waiting... sent two PM's. No response. Don't want to be annoying, but this is my hard earned money and I chose to spend it on Telltale's products. All I am asking is the status of my order. Or at least let me know that it is being looked into. Don't take your customer's money and run.
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