Problems with Orders 600130613553141 / 600130280706218
I received 600130613553141 a few weeks ago - it was missing Sam & Max Soundtrack Bundle and was marked on the invoice CANCELED so I assumed I would get a refund for the 7.49. To this day, I have STILL not received a refund for that part of my order.
Yet, I still ad high hopes after I received a shipping notice for Order - 600130280706218. However, this order is missing so many items, I truly don't even know if it's MY order - there was no invoice included in the box this time. Out of 90 dollars worth of items ordered, I was missing the following:
Sam & Max Blowout Bundle 14.47
Flaming Max Hat (Black) 4.00
Homestar Runner Figurines Series #2 2.00
Strong Bad's Cool Game Collector's DVD 7.50
Not to mention that the Tales of Monkey Island Print I received was dented up and appears to have a fold line a 1/3 of the way down the print - useless to "frame" as you pointed out in your ad.
That's nearly HALF my order. The Sam and Max bundle pisses me off the most, since I was reassured about a week after I ordered that the ENTIRE order was going to be shipped - then ignored for a month and half ... I guess that should have been a sign.
I am hereby demanding a refund of 35.46 for the missing items plus 10 dollars (a third of the 32 dollars you charged me for shipping on the two orders) for a total of 45.46. If I do not get some kind of response by July 29th, I will be filling a formal complaint with my credit card and asking for a charge back.
I tried to be patient and understanding through this process ... heck, to use a hackneyed metaphor, much like a battered wife, I just kept buying the crap and hoping it would get better. Well, I have reached my symbolic "burning bed" ... I am done with this. I will either get my partial refund or I will report this to VISA. I love your games, but I refuse to be treated like this.
Yet, I still ad high hopes after I received a shipping notice for Order - 600130280706218. However, this order is missing so many items, I truly don't even know if it's MY order - there was no invoice included in the box this time. Out of 90 dollars worth of items ordered, I was missing the following:
Sam & Max Blowout Bundle 14.47
Flaming Max Hat (Black) 4.00
Homestar Runner Figurines Series #2 2.00
Strong Bad's Cool Game Collector's DVD 7.50
Not to mention that the Tales of Monkey Island Print I received was dented up and appears to have a fold line a 1/3 of the way down the print - useless to "frame" as you pointed out in your ad.
That's nearly HALF my order. The Sam and Max bundle pisses me off the most, since I was reassured about a week after I ordered that the ENTIRE order was going to be shipped - then ignored for a month and half ... I guess that should have been a sign.
I am hereby demanding a refund of 35.46 for the missing items plus 10 dollars (a third of the 32 dollars you charged me for shipping on the two orders) for a total of 45.46. If I do not get some kind of response by July 29th, I will be filling a formal complaint with my credit card and asking for a charge back.
I tried to be patient and understanding through this process ... heck, to use a hackneyed metaphor, much like a battered wife, I just kept buying the crap and hoping it would get better. Well, I have reached my symbolic "burning bed" ... I am done with this. I will either get my partial refund or I will report this to VISA. I love your games, but I refuse to be treated like this.
This discussion has been closed.