›

Missing Purchase - 'issue-52012'

billyhtchcocbillyhtchcoc
edited September 2011 in Shopping or Activation Support
Hey, I purchased the upgrade to Deluxe Edition of BttF, and Paypal shows that the payment was sent, but I haven't received email confirmation of the order as yet and it's not showing on my account. I emailed about it, but never got a response (checked my spam folder just to make sure) so I'm posting here as the email indicated I should.

Thanks for your help!

Comments

  • StrongBrush1StrongBrush1
    edited August 2011
    Got the same problem. HELP please!
  • Amy LukimaAmy Lukima
    edited August 2011
    I'm working through the support box now. Just put in a support ticket if you're having this issue.
  • StrongBrush1StrongBrush1
    edited August 2011
    My code is 'issue-51960'.
  • billyhtchcocbillyhtchcoc
    edited September 2011
    I sent another support ticket as requested and still haven't received any response. Is there anything else I can to to expedite the process? I don't want to risk losing out on the deluxe edition of this due to a clerical error!
  • StrongBrush1StrongBrush1
    edited September 2011
    Got the same problem. I sent out another email, but nobody has responded. I spent 35 buck on the deluxe edition and I do NOT plan to let that money go to waste.

    Seriously, Telltale. I WANT MY GAME. A. S. A. P.
  • barricusbarricus
    edited September 2011
    TellTale is a small company that makes great games. It's obvious that they're having some problems with their system. Please, be considerate. If you need a refund, ask politely, and I'm sure that they would be happy to help you. Even if they don't get your business this time, they hope you'll feel comfortable purchasing from them in the future.

    Besides, when has demanding things ever worked? If you disrespect them, you'll get your money back, although you might be put at the bottom of the list. Customer Service is a hard job, because they're main goal is to make us, the consumer, as happy as possible. Imagine hundreds of people angry at you for something that you didn't do.

    Bugs and glitches happen every now and again in the world of technology, it's unavoidable. As a programmer (I'm an Embedded Systems specialist, which means I deal with super low level programming, like binary, hexadecimal, Assembly and C. Occasionally, I literally move 1s and 0s around when I program.), this isn't an easy fix.

    It's probably something similar to a run time error (where everything works fine, but there's a bug lurking in the code, just waiting to come out and ruin your day.), which means that the code looks good, but there isn't anyway to figure out where the bug is precisely. This takes a long time to find and fix. Anyways, this is just a shot in the dark.

    I'm not going to say that I'm not unhappy. I love Telltale's games and I was really looking forward to playing Hector: Episode 2. However, things outside of both TellTale's and my control happened and they're working as fast as they can.
  • Amy LukimaAmy Lukima
    edited September 2011
    StrongBrush1 wrote: »
    Got the same problem. I sent out another email, but nobody has responded. I spent 35 buck on the deluxe edition and I do NOT plan to let that money go to waste.

    Seriously, Telltale. I WANT MY GAME. A. S. A. P.

    I replied to you on the 31st... your new order number is 600140334695614. Please add me to your safe senders.:o:)
  • billyhtchcocbillyhtchcoc
    edited September 2011
    I got a response.

    I'm not complaining, I'm just a rather nervous kinda guy who wants to make sure he gets in on the special edition. I love Telltale, and if they sold out of the deluxe edition, I'd still go for the normal edition. It's not a maker/breaker for me, just concern about that.

    On that note, thanks Amy for all you've done to make this process ASAP (As Smooth as Possible) for me once you were made aware of the issue. Thanks!
This discussion has been closed.