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Didn't receive Jurassic Park for pre-order

NonjojålolNonjojålol
edited May 2012 in Shopping or Activation Support
I pre-ordered JP months ago, but still no luck receiving it. I have tried contacting support both via e-mail and forum messages, but I have never gotten any reply. I'm a patient soul, but this is starting to irritate me. Help?

Comments

  • Macfly77Macfly77 Moderator
    edited December 2011
    Jurassic Park started shipping mid-December (the expected ship date of December 15 was posted on the Telltale Store's Deluxe Edition page when the game was made available for pre-order).
    US orders were shipped first and international orders started shipping on December 19.
  • NonjojÃ¥lolNonjojÃ¥lol
    edited December 2011
    I bought the regular edition in february but I thought it was a digital download or something. Have it been shipped by mail?
  • divisiontendivisionten
    edited December 2011
    Ah. There's your problem. Check the email you used to get Jurassic Park. There's a coupon to get the game again, and your money was returned to your card. You essentially got the game for free, due to something rather complicated back in March.

    Go find that game voucher in your email and you can get your copy of Jurassic Park with it.
  • NonjojÃ¥lolNonjojÃ¥lol
    edited December 2011
    Are we talking about the pre-order confirmation? I got the codes and everything, but I don't know where to use it
  • Macfly77Macfly77 Moderator
    edited December 2011
    A few months after the game was first available to pre-order, it was delayed.
    People who had purchased the pre-order saw their order canceled and received a refund, as well as a voucher (via e-mail) to get a Telltale game of their choice (including Jurassic Park) for free.
    In order to get your game for free, you should add it to your shopping cart and enter the voucher code in the "coupon code" box during checkout.
  • NonjojÃ¥lolNonjojÃ¥lol
    edited December 2011
    I've have checked my e-mail and paypal account. It seems I never got my money back or that coupon code. Thanks for the help so far
  • Macfly77Macfly77 Moderator
    edited December 2011
    No problem.
    The next step is contacting Telltale's customer service at support@telltalegames.com.
    Include all the necessary information (a summary of the situation, the original order number, the Telltale account you used to pre-order the game, the Paypal account you used to pay for the order and anything else that you think might be useful)
    Keep in mind that the Telltale team is on vacation right now and might not check support requests on a daily basis.
  • NonjojÃ¥lolNonjojÃ¥lol
    edited January 2012
    Sorry to bother you guys, but I still haven't heard any responses from telltale support yet.
  • NonjojÃ¥lolNonjojÃ¥lol
    edited April 2012
    Still nothing...
  • MikeMike
    edited April 2012
    I sent you an email on November 11'th of last year, explaining that your refund was issued in April of last year. If you sent in another email after that, please let me know what your ticket number is.
  • NonjojÃ¥lolNonjojÃ¥lol
    edited April 2012
    Sadly I haven't received any e-mails from telltale on that date.
    Did you mean order number? Here are some of the issue numbers I received in the confirmation e-mails:

    issue-54352
    issue-55611
    issue-54654
  • NonjojÃ¥lolNonjojÃ¥lol
    edited April 2012
    bump
  • MikeMike
    edited April 2012
    Again, your order was automatically canceled in April of last year and you were issued a refund via Paypal. I'm showing that the refund was issued to the address you used to order the game. If you have a different Paypal address, please send me a PM here with the correct information.
  • NonjojÃ¥lolNonjojÃ¥lol
    edited May 2012
    Thanks Telltale! Your costumer service is unlike anything I have ever seen.
This discussion has been closed.