›

TWD: Could not Initialize Direct3d

SaphireSaphire
edited October 2012 in The Walking Dead - PC/Mac Support
Hey,

I've been looking all over the forums and haven't been able to find a solution that fixes my problems. So far I have:
Updated my video drivers
Updated to new Realtek HD Drivers
Checked my DirectX version

And all of it seems up to date and I'm still getting these problems. When I try to boot the game (through steam) the screen goes black then the game enters a window and immediately goes white concealing an error that says the game could not initialize the direct 3d. Attached is a text file with my dxdiag run. I first encountered this problem when I was playing with the resolutions in game when it caused a CTD and then the problem persisted.

Any help is much appreciated! Thanks

Comments

  • DjNDBDjNDB Moderator
    edited July 2012
    Okay, that sounds like the game saved settings that don't work.
    These are stored in the prefs.prop, but if you just delete it, you won't have access to your savegames anymore.
    The Siezemore fix should reset your settings and restore access to your savegames at once.
    Make sure you make a backup copy of
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    before, just in case.
  • SaphireSaphire
    edited July 2012
    Thanks for the reply, however even after I remove the folder I'm still getting the same CTD and blank screen.
  • DjNDBDjNDB Moderator
    edited July 2012
    Is there another prefs.prop in your
    Steam\SteamApps\common\the walking dead\Pack\default\
    folder?
    Some people seem to have that. If so, move it so the game doesn't find it.

    If that doesn't help either, keep the backup you made earlier, and try completely uninstalling and reinstalling the game.
  • SaphireSaphire
    edited July 2012
    DjNDB wrote: »
    Is there another prefs.prop in your
    Steam\SteamApps\common\the walking dead\Pack\default\
    folder?
    Some people seem to have that. If so, move it so the game doesn't find it.

    That did the trick :D, thanks for your help!!
  • DjNDBDjNDB Moderator
    edited July 2012
    That's awesome. You're welcome. If your save games are missing now, you can use the fix from above.
  • jack1234jack1234
    edited October 2012
    hey i have this same problem except not only does it say "could not initialize the direct 3d" it also has a little window after that which says "unfortunately this error cannot be recovered"
    i have tried a lot
    installing direct3d again, installing the game again, running as admin, changing compatibility mode, checking for updates on my drivers none of it has worked

    one thing i've noticed is when i search the steam/steamapps/common/the walking dead\Pack\default there IS NO prefs.prop file in there i dunno whether that makes a difference,

    can anyone help me? am i well n truly fuccked when it comes to playin walkin dead? D:
  • DjNDBDjNDB Moderator
    edited October 2012
    jack1234 wrote: »
    hey i have this same problem except not only does it say "could not initialize the direct 3d" it also has a little window after that which says "unfortunately this error cannot be recovered"

    Did the earlier episodes work, or are you just starting?
  • rg4liffrg4liff
    edited October 2012
    jack1234 wrote: »
    hey i have this same problem except not only does it say "could not initialize the direct 3d" it also has a little window after that which says "unfortunately this error cannot be recovered"
    i have tried a lot
    installing direct3d again, installing the game again, running as admin, changing compatibility mode, checking for updates on my drivers none of it has worked

    one thing i've noticed is when i search the steam/steamapps/common/the walking dead\Pack\default there IS NO prefs.prop file in there i dunno whether that makes a difference,

    can anyone help me? am i well n truly fuccked when it comes to playin walkin dead? D:


    I am having the same exact problem. I have done everything also, and still cannot get it to work. I was able to play through the first 2 episodes and as soon as the third was downloaded I was unable to play it. please help me i really love this game and would like to play it to the end :(
  • jack1234jack1234
    edited October 2012
    the earlier episodes worked fine, then when i tried to play the third it just wouldnt load full stop, i tried the "run adminstrator" thing n once it did that thats when the direct3d error occured, thanks for your help! i feel very defeated lol
  • DjNDBDjNDB Moderator
    edited October 2012
    I don't know if there is a way that won't delete the savegames, so let's be careful.
    The easiest way to debug this is by creating a new windows user profile. If it works there, it's something in the games settings file or registry.

    Alternatively you can make a backup of
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    and then delete the prefs.prop. That file contains information about your savegames though, so if it works then, you can try the fix mentioned above to restore your savegames.
  • jack1234jack1234
    edited October 2012
    when i go to Steam\SteamApps\common\the walking dead\Pack\default\ there is no prefs.prop file it doesnt exist i dunno whether that means anything,

    at this point i dont care about my saved game anymore i'll play quite happily with randomized settings

    gunna try creating a new windows profile now see if that works startin to think there may be somethin wrong with my graphics card cept other games work ok which is weird..
  • jack1234jack1234
    edited October 2012
    tried playin it on a new windows profile n still doesnt work ;/
  • DjNDBDjNDB Moderator
    edited October 2012
    jack1234 wrote: »
    tried playin it on a new windows profile n still doesnt work ;/

    Have you tried these steps from the support FAQ?

    If that's not it, please post your Dxdiag info:
    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • jack1234jack1234
    edited October 2012
    i have checked the 32 bit colour thing and dont use double monitors, pretty sure the graphics card meets the requirements since i could play it before however i did take the card out and put it back in before i tried to play TWD again, i dunno if it could be damaged but when i checked for updates it said it was working fine, anyway heres my dxiag info thanks so much for your help
  • jack1234jack1234
    edited October 2012
    System Information
    Time of this report: 10/11/2012, 17:38:36
    Machine name: JACKDEAKIN-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Aspire 5542
    BIOS: Ver 1.00PARTTBL]
    Processor: AMD Athlon(tm) II Dual-Core M320 (2 CPUs), ~2.1GHz
    Memory: 4096MB RAM
    Available OS Memory: 3838MB RAM
    Page File: 2825MB used, 4849MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
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    Driver Version: 8.634.0.0
    DDI Version: 10.1
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    WHQL Date Stamp:
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    Device ID: 0x9712
    SubSys ID: 0x02931025
    Revision ID: 0x0000
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    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    Sound Devices
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250293&REV_1002
    Manufacturer ID: 1
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    Date and Size: 8/6/2009 02:46:38, 1974944 bytes
    Other Files:
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    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250293&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
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    Driver Version: 6.00.0001.5911 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/6/2009 02:46:38, 1974944 bytes
    Other Files:
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    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Sound Capture Devices
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    Default Sound Capture: Yes
    Default Voice Capture: Yes
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    Driver Version: 6.00.0001.5911 (English)
    Driver Attributes: Final Retail
    Date and Size: 8/6/2009 02:46:38, 1974944 bytes
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    DirectInput Devices
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    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No
    USB Devices
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    | Vendor/Product ID: 0x1002, 0x4397
    | Matching Device ID: usb\root_hub
    | Service: usbhub
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    | | Location: Port_#0001.Hub_#0004
    | | Matching Device ID: generic_hid_device
    | | Service: HidUsb
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    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid
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    PS/2 Devices
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    Total Space: 293.1 GB
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    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
    CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.03.0000.3011
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16905
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16905
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    SlideShow,0x00200000,0,1,SlideShow.ax,
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16905
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16905
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    CL_EVRWindow,0x00200000,0,0,CLEvr.dll,1.00.0000.1717
    CyberLink WMV/WMA Demultiplexer,0x00600000,1,2,CLWMFDemux.ax,1.00.0000.3201
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16905
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16905
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16905
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16905
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    CyberLink Tzan Filter (PLAYMV),0x00200000,1,1,CLTzan.ax,3.05.0000.2021
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    CyberLink Video/SP Decoder (PLAYMV),0x00200000,2,3,CLVsd.ax,8.04.0000.0901
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    CyberLink Audio Effect (PLAYMV),0x00200000,1,1,CLAudFx.ax,6.00.0000.6525
    MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16905
    MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16905
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16905
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    CyberLink Audio Decoder (PLAYMV),0x00200800,1,1,Claud.ax,6.03.0000.2128
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,12.00.0001.0647
    CyberLink Push-Mode CLStream (cURL),0x00200000,0,1,CLStream(MultiLib).ax,1.01.0000.4916
    CyberLink Demultiplexer(Scramble),0x00200000,1,0,CLDemuxer.ax,1.00.0000.6124
    CyberLink Push-Mode CLStream,0x00200000,0,1,CLStream(PushMode).ax,1.01.0000.5603
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16867
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16905
    RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,12.00.0001.0647
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16905
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16905
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16905
    Cyberlink Streamming Filter,0x00200000,0,1,CLStream.ax,1.01.0000.5307
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16724
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16905
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16905
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16905
    CyberLink SAC Video Decoder,0x00200000,2,3,CLVSD.ax,8.04.0000.0223
    CyberLink Audio Decoder,0x00200000,1,1,CLAud61.ax,6.03.0000.1029
    CyberLink Line21 Decoder (PLAYMV),0x00200000,0,2,CLLine21.ax,4.00.0000.9818
    CyberLink Audio Spectrum Analyzer (HomeNetwork),0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924
    CyberLink TimeStretch Filter (PLAYMV),0x00200000,1,1,clauts.ax,1.00.0000.7907
    Cyberlink SubTitle (PMV),0x00200000,1,1,CLSubTitle.ax,1.00.0000.6016
    I
  • DjNDBDjNDB Moderator
    edited October 2012
    jack1234 wrote: »
    i have checked the 32 bit colour thing and dont use double monitors, pretty sure the graphics card meets the requirements since i could play it before however i did take the card out and put it back in before i tried to play TWD again, i dunno if it could be damaged but when i checked for updates it said it was working fine, anyway heres my dxiag info thanks so much for your help

    According to your dxdiag it is a notebook. Your notebook has a removable graphics card?

    Sadly i don't have any reasonable ideas what could help. We already ruled out wrong settings by trying the new windows user account, and since it worked before nothing seems to make much sense.

    Some random things you could try though:
    - Trying a clean boot (see below)
    - Updating your graphics driver and audio driver
    - Running windows update (You don't have SP1 installed, so other updates might be missing)

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
  • jack1234jack1234
    edited October 2012
    pretty sure my graphics card is removable as i took out this card thing out before TWD had stopped working and put it back in (it was a mistake when i took it out)
    tried the "boot clean in windows" solution and it still didnt work,

    when i run a windows update it gives me an error saying a system error prevented a service pack from installing n the "check for system update readiness" thing doesnt work either :/

    i'm guessing it just will never work on my laptop but thank you very much for putting the time and effort into helping me
This discussion has been closed.