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My JURASSIC PARK: THE GAME will not start!!

edited August 2012 in Game Support
In a video game store I bought JURASSIC PARK: THE GAME, but once taken home and installed will not let me play and asked the user name and password in my profile TellTale GAME.
I entered the data, but I'm not saying they do not play that I ever bought a copy of the game!
I demand a solution because I paid 35 € for the game!
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