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None existing order nummer, missing tacking nummer.

nextnxnextnx
edited August 2007 in Shopping or Activation Support
Hi

I got a small problem.

I ordered 5434124400 - Sam & Max Season One Bonus Disc
since you ran out of stock my order change to a backorder, so far so good..
1. d. 25-07-2007 04:41 I received the "Shipment confirmation for order #5434124400" great I think, but but, but I cant lookup the order on findmyorder or under my profile "Past Purchases" which shows the order 5434124400.
2. The tracking nummer in the mail says "ASSUMEDSHIPPED" ????,
which is not so great since now I cant see if it really is on the way. :/

Please advise :)

Comments

  • EmilyEmily Telltale Alumni
    edited August 2007
    The warehouse has been putting "ASSUMEDSHIPPED" on some shipping notifications, and we're not exactly sure why, but it shouldn't be a problem. International packages usually don't have a tracking number when they're sent economy mail.

    We have plenty of discs in stock, so if this one never shows up, let us know and we'll send a replacement. Please give it a few weeks, that's usually how long it takes.
  • nextnxnextnx
    edited August 2007
    Ok, I guess time will tell :)

    but what about the order nummer #5434124400 which I cant lookup ?
  • EmilyEmily Telltale Alumni
    edited August 2007
    Sometimes there's a problem with the server that prevents looking up an order, or you might be using the wrong password. I'll send you a password reminder. It'll come from a digitalriver.com address - make sure to check your spam folder. (You're probably not going to see much more info when you look it up than you got in the shipping notification, though. It'll just tell you that the order has shipped, not where it is now.)
  • nextnxnextnx
    edited August 2007
    Thanks Emily..
    I presume there's was a problem with the server, since I know it wasnt my password hence I checked it, plus the error description did say order not found..
    (You're probably not going to see much more info when you look it up than you got in the shipping notification, though. It'll just tell you that the order has shipped, not where it is now.)
    Well Im fully aware of that, since that was what I needed the tracking code for. Anyways I just thought that, at least I should have the access to my order info.
  • TheWackyWombatTheWackyWombat
    edited August 2007
    I've got the same problem, supposedly my disk got sent out in the first batch but I havent seen anything yet. All the shipping information is correct, but I cant check the status of my package. I've even gone back to the original confirmation order to try to track it through the order #, no such luck.

    Although it could still be in the mail, I'm not holding my breath, I'm pretty sure it should have arrived already :(

    Order #5434583300 for reference
  • EmilyEmily Telltale Alumni
    edited August 2007
    Nextnx, I just didn't want you to be annoyed when you did look up the order and saw that it didn't provide any additional tracking info. ;) Were you able to look it up finally?

    TheWackyWombat, according to the system yours shipped on the 19th. International shipping usually takes at least 10-14 business days from our warehouse (even to Canada) and sometimes longer. We have recently had inquiries from a few other Canadian customers whose orders shipped on that day. I bet the mail is just being slow, but if it hasn't arrived by the end of next week, send an email to support@telltalegames.com to let us know and we'll get you a replacement.
  • TheWackyWombatTheWackyWombat
    edited August 2007
    Thanks!
  • nextnxnextnx
    edited August 2007
    Emily >> Yes, I can lookup the order now and as a bonus I received the DVD. Thanks :D
  • EmilyEmily Telltale Alumni
    edited August 2007
    Great! Enjoy it. :D
This discussion has been closed.