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TWD: The Walking Dead won't launch

NinguinhaNinguinha
edited March 2013 in The Walking Dead - PC/Mac Support
As soon as the new update for episode 3 came out, my game updated fine and I went to launch it. First time I tried to launch it I got a crash, and all of the following times I attempted to launch the game after that, nothing even pops up. Steam will say "Preparing to launch..." and then nothing happens.

I've reinstalled the game and I still have the same problem. Any tips/fixes for this?

Comments

  • NinguinhaNinguinha
    edited September 2012
    Days later and it still won't launch. Is there a fix for this?

    Windows says it's "Incompatible Application"

    I'm running Windows 7 so I have no idea what the problem is.
  • GoatPimpleGoatPimple
    edited September 2012
    After updating to chapter 3 I cannot start TWD. I get a message "WalkingDead101.exe has stopped working" every time I try to start it.

    (Windows 7 Home premium 64bit, 16 GM RAM)
    twd.jpg

    Clicking view details says:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: WalkingDead101.exe
    Application Version: 2012.4.23.11289
    Application Timestamp: 4f95e3ff
    Fault Module Name: StackHash_4594
    Fault Module Version: 6.1.7601.17725
    Fault Module Timestamp: 4ec49b8f
    Exception Code: c0000374
    Exception Offset: 000ce6c3
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 4594
    Additional Information 2: 4594f2ddc1cae48c896ecddc3e3a41e0
    Additional Information 3: 1197
    Additional Information 4: 11975848ab434c501ff4976de44d7303

    I have tried:

    removing my saves
    uninsatalling/reinstalling TWD, including deleting its Steam folder, twice.
    running without Steam client, rebooting, barking at the moon etc.

    Fix needed...
  • ted12ted12
    edited September 2012
    Go to the support thread, the fix is stickied at the top of the page.
  • GoatPimpleGoatPimple
    edited September 2012
    ted12 wrote: »
    Go to the support thread, the fix is stickied at the top of the page.

    Thanks for mentioning there IS support somewhere here! I looked in all the conventional places for support, like grouped with TWD forums etc. Shame on me for looking under "...and Help" section for help.

    FOR OTHER FIRST TIMER USERS HERE LOOKING FOR *SUPPORT* CLICK THE FOLLOWING LINK:

    http://www.telltalegames.com/forums/forumdisplay.php?f=25

    Also if you scroll to the bottom of "Telltale Games Forums", and look directly below "Support: Home of Tears", you'll see "Game Support". Yeah, I know.

    So, I've set my, MINIMUM XP requirement game that ran fine under Win7 until chapter 3, to 98/ME compatibility and it runs. Go figure.

    And now I await with rapt anticipation for what genuflexion I'll need to perfom to play chapter 4.
  • AnaxAnax
    edited February 2013
    same prob....:\
  • DjNDBDjNDB Moderator
    edited February 2013
    Anax wrote: »
    same prob....:\

    Please describe which problem you have, then follow the instructions to run the Support Tool and attach the resulting "support_data.zip" to your next reply in this thread.
  • kidrippirkidrippir
    edited March 2013
    Hi,
    I have similar problem. Why TTG is not describing this problem properly and providing a solution? I just want to play with my control pad this game.

    My problem is TWD game not launched on Steam when the control pad is connected. I used to do this in Win7, now I have Win8. I reinstalled game several times recently with no luck.

    Please provide help.
    regards,
  • DjNDBDjNDB Moderator
    edited March 2013
    kidrippir wrote: »
    My problem is TWD game not launched on Steam when the control pad is connected. I used to do this in Win7, now I have Win8. I reinstalled game several times recently with no luck.

    Windows 8 is currently not an officially supported platform.
    MattP wrote: »
    We do not support Windows 8 at this time. We are looking into supporting this system for future releases, but our current library only supports up to Windows 7.

    There is an unofficial workaround though, that involves copying a certain Win7 dinput8.dll verions into the games install folder.
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