TWD: Mac - ep3 download stuck at 99.5%
hi,
i'm trying to download ep 3 for mac but it stop (after a really long download) at 99.5%.
then the walking dead app quit.
i tried several times but it always crash before the end.
i'm using mountain lion.
i'm trying to download ep 3 for mac but it stop (after a really long download) at 99.5%.
then the walking dead app quit.
i tried several times but it always crash before the end.
i'm using mountain lion.
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Comments
What is the problem? Mine stops at 99.5% also, then crashes.
FFS
I know it sounds bizarre but worked for me.
Only then I was able to download episode 3, and it came down much faster for some reason.
This was after many failed attempts.
it worked for me the second time (the first time the game was windowed).
it's nice to have clients taking care of technical support...
I did it in full screen also.
Why is TellTale not even acknowledging all these massive errors? This bug is probably costing TellTale money as well as since it seems to be needlessly retransfering sent data from their servers. I think that is also related to why the transfer goes rapidly for the first 40% and then drags to a crawl for the later portion.
What I sent: Dear Support,
I really mean no offense, however there are major issues with the Walking Dead Game on Mac and they are damaging to the end user and probably costing TellTale Games money in server usage as well as potential lost sales.
Each episode seems to be 450-700 MB or so. However the amount of data and time to download seems exceedingly out of proportion. This seems to be directly related to the Mac download problems. In particular with episode 3 I have tried downloading over 4 times. 3 times it has reached 99.50% and then stopped. What is alarming however is that it continues to download at a perfectly speedy 300 KB / second according to activity monitor (and I verified by shutting all other applications, etc.) for over 3 hours. In other words, it downloaded nearly 3 gigabytes of data without getting .5% of your program. It has done this three times.
There seems to be some manner of verification or redownloading algorithm running afowl. In general both Episode 2 and Episode 3 download RAPIDLY at first, but take exponentially more time the further the download continues. Why can't you just make a delta patch to be downloaded separately? I can redownload episode one 3 times with no problem in the time it takes to fail to download episodes 2 or 3.
Besides my theory that this is costing serious server load, this is a major disservice to your customers. I was living in India when Episode 2 was released, and I essentially used 25 gigabytes of data to fail to install episode 2, costing (being the only user on the network, left on overnight), costing me over $30, more than I spent on the game itself. This was 2.1 mbps sustained DSL.
I am aware that Steam's version is more reliable with downloads, however my experience has been that the Steam version has save game problems on the Mac, and, if installed, seems to cause them in the non-steam version.
I think your company would do extremely well to be more open about what problems you are having and anticipate. I realize that coding can be unpredictable and complicated, especially when code is shared across platforms. Still, I think you attracted a lot of new customers with this release. I certainly loved episode 1 and ave never heard of your company. However, at this point, this is actually the worst response to widespread problems that I have seen. I've been using computers since 1986...
Anyhow, please at least respond to this e-mail and put out a few token posts on your forums that are full of complaints. I really want you folks to succeed, but at current I am one of many very very frustrated users who are becoming increasing vocal because of the nonresponse.
Sincerely, Karl Gruschow
When did you send your e-mail Karl?
It'll be exciting to see what the answer turns out to be..
A) Telltale gets off their collective lazy @$$e$ and fixes the download issues for Mac
... or...
I get a full refund.
As someone that works in the video game industry I highly recommend others with this problem do the same. I've found nothing to be a better motivator than potentially damaging publicity and since Telltale has managed to keep all of their support behind layers of obfuscation the only alternative is to take them to task publicly and make them respond.
Since nothing seems to work on this end it's my last resort at attempting to get at least some validation from yet another shady game company that seems more interested in taking our money than giving us a decent gaming experience.
sad
Sorry it didn't work for the rest of you.
I must've tried two dozen times. My internet service provider will be charging me extra for going well beyond my bandwidth limit.
TTG's lack of support, bug-ridden software and severe lack of testing tells us that the management is questionable. How can they refuse refunds when their product is not fit for purpose?
What you need is copy the following two directories from a working machine, or a copy from a friend.
/Users/"your user name"/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Data/WalkingDead103
and
/Users/"Your user name"/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Meta
Copy these two directories onto your own machine with the EP3 problem. Make sure you don't overwrite any other folders.
EP3 then works. I've had three other people test it successfully.
I've tried it, and it worked for me!
My folder was hidden - if you can't find your folder launch terminal and use the following command:
Then restart Finder with this command:
And your hidden files should show up.
If you want to hide your hidden files again use:
And then:
Are you saying we have to copy the files from someone else's computer who was able to download the game?