Issue-63492
Hi folks,
I didn't get an e-mail reply, apart from the automatic acknowledgement, to my support request sent 2 days ago. I know it's soon but I'm in need of a resolution and fast. I can sit idly by and wait for them to resolve the issue in a few days. I mean, you guys need a calling center for issues like this...
The was -- and still is -- the problem:
Now before you guys say anything- I was patient and pressed the submit button once. Then an error would come out and I would go resolve the issue but the same little red box would come out and refuse to let the transaction to go through until the 6th or so try. I actually need to talk to someone ASAP!
I didn't get an e-mail reply, apart from the automatic acknowledgement, to my support request sent 2 days ago. I know it's soon but I'm in need of a resolution and fast. I can sit idly by and wait for them to resolve the issue in a few days. I mean, you guys need a calling center for issues like this...
The was -- and still is -- the problem:
Hi, I had problems with one of the purchases. I attempted to buy the game “The Walking Dead” a couple of times and the transaction wouldn’t go through until the 6th or so attempt. Now I am checking the bank records and apparently not only was I able to purchase the game but apparently, I purchased it 5 times. So now I have a 25 dollar game but I also lost 100 dollars along with it.
Now before you guys say anything- I was patient and pressed the submit button once. Then an error would come out and I would go resolve the issue but the same little red box would come out and refuse to let the transaction to go through until the 6th or so try. I actually need to talk to someone ASAP!
This discussion has been closed.
Comments
You may want to contact your bank.
Your card will not be charged as your order was not completed. What you're seeing is a Pending Authorization Hold. With this type of hold the funds are generally put back into your account in the next 2-3 business days. If you're not familiar with Pending Authorization Holds, you can contact your bank and they should be able to provide you with more detailed information.