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[TWD] Game crashes when made full screen

KaosKittenKaosKitten
edited December 2012 in The Walking Dead - PC/Mac Support
I'm running win 7 and have the latest drivers-ect.
The game has run fine in the past but the update for epi 4 screwed something up.
Right after the update, I tried to start and it gave me some nonsense about it already running and crashed. I tried again and the game started in windowed mode. I then tried to make it full screen and....crash.
I've restarted the game and reinstalled it but it's still happening

Comments

  • DjNDBDjNDB Moderator
    edited October 2012
    That doesn't sound good. It seems like your prefs.prop was corrupted, which is also responsible for your save games being lost.
    You can try navigating to
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    and right clicking the prefs.prop, selecting settings, and restoring a previous version.

    If that doesn't work, and you can give up your savegames, you can try deleting/moving the entire folder.
  • KaosKittenKaosKitten
    edited October 2012
    No previous versions are available.
    Thank you though. I'd rather not start over so I'll wait a bit more before I do that
  • JakeBluesJakeBlues
    edited October 2012
    Good luck. I have the same issue and have found the support to be severely lacking. I feel like I just threw my money away.
  • gmvolpigmvolpi
    edited October 2012
    I am experiencing exactly the same issue , with a Mac. When on full screen, the game crashes (only an enormous graphic glitch appears). Is there any way to restore the default graphic settings without , uh...opening the game?
  • DjNDBDjNDB Moderator
    edited October 2012
    gmvolpi wrote: »
    I am experiencing exactly the same issue , with a Mac. When on full screen, the game crashes (only an enormous graphic glitch appears). Is there any way to restore the default graphic settings without , uh...opening the game?

    Yes, by deleting the prefs.prop from
    ~/Library/Application Support/Telltale Games/TheWalkingDead/
    That will make your savegames unavailable too though. Make a backup of the folder first so you can undo it if you want.
  • KaosKittenKaosKitten
    edited October 2012
    I'm hoping my error is caused by what everyone else seems to be having and we get a patch soon!
    I'll be very upset if this game is permanently broken
  • General_TsoGeneral_Tso
    edited December 2012
    Found a fix for the full screen crash (for Win XP) that I haven't seen posted. For me the game starts in windowed mode but as soon as selecting full screen the game crashes. My desktop color quality was set to 16-bit. After changing to 32-bit the game had no problem going to full screen without crashing.
This discussion has been closed.