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Charged twice for TWD

CaidozCaidoz
edited October 2012 in Shopping or Activation Support
I had already purchased the game months ago, and saw a thread in the support forums that said if you went through the process of purchasing the season pass again, it would prompt you with a notification that you had already bought it, and to re-download:
MattP wrote: »
You will need to re-acquire the multi-pack. To do this, you need to log into the account in which you initially purchased the multi-pack and continue the steps to purchase it again. You will be asked to confirm your purchase, and then be notified that you already own the content, and be prompted to download it again. If you are not logged into the account you used to purchase the multi-pack the first time, you will be charged again. Once the multi-pack is re-acquired, you will be able to download episode 2.

At no point did it tell me that I had already purchased it, and on top of that, the issue I was having in the first place (Game telling me I don't have a license for it and then locking up) continues. This is absolutely ridiculous.

Comments

  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    The reply you have quoted was for iOS. Did you purchase the game for that platform? From what you've written, it looks like you purchased the game for the PC. In this case, you can re-download the installation file at any time by logging into your account and then selecting the 'Your Games' tab. You will need to login using your email address and password used to make the purchase or you will be told you do not own the game.
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