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[PATCHED] TWD - Episode 4 PC Connection Failure Problems - UPDATED!

MattPMattP ModeratorFormer Telltale Staff
edited October 2012 in The Walking Dead - PC/Mac Support
Hi everyone,

We are aware that a small number of players are having trouble downloading Episode 4 on PC. We are currently investigating a solution to this issue and will update you when one is available.

Until then, there are a few things you can do to avoid a connection failure message.

Please ensure you have a strong internet connection and are logged into your Telltale account before attempting the download again.

Also, try connecting to another available network or rebooting your modem/router.

Furthermore, if you do encounter this problem after numerous attempts, please wait a short time before attempting the download again. Also shut down your computer before trying again.

We do apologize for this issue. We know it is frustrating to encounter this error message, but please keep trying and Episode 4 will eventually download successfully.

Thank you,
Matt

Comments

  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    Hi guys,

    I know everyone is frustrated with the download issues encountered since Episode 4 launched, but I have some good news. After investigating this issue thoroughly, we have isolated the problem that was preventing everyone from downloading Episode 4.

    To correct this, please shut down and re-launch the game application. A new patch will automatically download and then you should be able to download all episodes through the in-game menu. I do apologize for the delay in sorting this out.

    Thank you,
    Matt
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