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TWD season pass ps3 - episode 2 not available???

B_MandarinoB_Mandarino
edited November 2012 in The Walking Dead - PS3 Support
I bought the Season Pass on the Sony PlayStation Store on my PS3 last night; i played and beat the entire first episode, and noticed for the 2nd episode it just said 'Get'. I stopped playing for the night and came back to download the second episode today and it said i had to buy it. I exited the game, made sure my system was up to date and when i went back to the game it now just says episode 2 is 'Coming Soon'. I know it's already been released, so why is it not letting me download it?
Help please!
Thanks!

Comments

  • abzzz89abzzz89
    edited October 2012
    I have the same problem; however, it says "Get" and the game took me to PlayStation Store then I clicked on "Download" and I can't find any file to download for episode 2 !! Although the other episodes (3 and 4) files are there in the store and I downloaded them today.

    Please telltale fix the problem so that I can download the 2nd episode !!

    Cheers
  • YawningYawning
    edited October 2012
    Just purchased the episodes as well and although I have 1, 3, and 4 downloaded, when I try to download 2 from the store's menu all it tells me is that I have already purchased the add-on and just have to click the Download button... only the only Download button I see leads me back to that message and episode 2 is nowhere in my recent purchases. It certainly billed me for it though.
  • aceofaces0007aceofaces0007
    edited October 2012
    I have the same problem as everyone else. I bought the bundle today off of the Playstation store, downloaded the patch when the game first loaded, played the first episode, and then went to download the other episodes. I was able to download episodes 3 and 4, but episode 2 wouldn't show up. I would click the "Download" option, but it would take me to a blank listing with the only option being the "Continue Shopping" Button which would take me right back to the episode 2 screen. Does anyone know how to fix this? I thought I read that this issue was already addressed and that's what the patch was for.
  • mitzug27mitzug27
    edited October 2012
    I also purchased the season pass for PS3 yesterday. I completed episode 1 and proceeded to download 2, 3, and 4 episodes. I have downloaded the 3rd and 4th episodes but when I click the download tab for the 2nd episode there is nothing that appears on the screen. It doesn't show how large the file is or any option to download it, it's simply not there.
  • Basuinny89Basuinny89
    edited October 2012
    Yawning wrote: »
    Just purchased the episodes as well and although I have 1, 3, and 4 downloaded, when I try to download 2 from the store's menu all it tells me is that I have already purchased the add-on and just have to click the Download button... only the only Download button I see leads me back to that message and episode 2 is nowhere in my recent purchases. It certainly billed me for it though.

    Same thing happening to me all day long it Seriously drove me crazy !!
    I even tried making a new PSN I.D .. Bought a new PSN card then tried to download episode 2 on that new profile but for no good !! Whats happening there ?? I've paid 8 freakin dollars for that one episode on two different accounts so far .. I either expect this to be solved by tomorrow or I WANT MY REFUND !!!
  • YawningYawning
    edited October 2012
    It seems this same question was brought up on the Playstation 3 boards and they are looking into it. Who knows when it'll be solved...
  • tubby1138tubby1138
    edited October 2012
    mitzug27 wrote: »
    I also purchased the season pass for PS3 yesterday. I completed episode 1 and proceeded to download 2, 3, and 4 episodes. I have downloaded the 3rd and 4th episodes but when I click the download tab for the 2nd episode there is nothing that appears on the screen. It doesn't show how large the file is or any option to download it, it's simply not there.

    same thing happend to me!!!!!!
  • RHYNOSEVENRHYNOSEVEN
    edited October 2012
    This is extremly dissapointing. The entire purpose of the PS store is the conveinence of downloading a game and enabling the purchaser to engage in gameplay instantly. I too cannot download episode 2 after buying a 20$ season pass. My entire gameplay has been ruined and I expect a full refund for the season. My user name on PS3 is RHYNOSEVEN. Expect a refund promptly.
  • Dmoe2005Dmoe2005
    edited October 2012
    tubby1138 wrote: »
    same thing happened to me!!!!!!

    Same Here...Any time frame on how long it normally takes to fix these type of issues?
  • tubby1138tubby1138
    edited October 2012
    do not know how long it takes. this is the first and last time i buy any thing off the psn store!!!!
  • tubby1138tubby1138
    edited October 2012
    should have stuck it out for the hard copy in dec. this sucks!!!! would love some info from telltale on when this will be fixed.
  • Basuinny89Basuinny89
    edited October 2012
    Telltale we're a bunch of extremely disappointed and dissatisfied customers !!!
    You either get this fixed ASAP or we expect full refunds !!!
  • Basuinny89Basuinny89
    edited October 2012
    And why the hell are we talking to ourselves here !! We demand updates on the issue if you're ever intending to solve it !!
  • MalkuthstationMalkuthstation
    edited October 2012
    Im From México, yesterday i buy the TWD season pass, and i have the same issue with the EPISODE 2 :(

    I though was a region market error but not it is. Or someting for the order of downloading.

    What happed?

    Do you have any ideas?

    some parch solve the situation?
  • YawningYawning
    edited October 2012
    It might have something to do with their update of episode 2 and not connecting it to the Playstation Store? Either way, I'd love to see an answer as well.
  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    We are addressing this issue with Sony and will update you as soon as possible.
  • RHYNOSEVENRHYNOSEVEN
    edited October 2012
    I want a refund for the season pass. No update required. Thanks!
  • tubby1138tubby1138
    edited October 2012
    so what is the time frame to get this fixed? did not pay 20 bucks to not be able to play the game.
  • whereisepisodetwowhereisepisodetwo
    edited October 2012
    Ja, I am :mad: about this too. Gonna demand my $$ back if episode 2 is not availible when I come back from work today.

    In other words, fix it.
  • tubby1138tubby1138
    edited October 2012
    So any word on when this is going to bet fixed? you have dissatisfied customers!!! some kind of up date would be nice!!!!!
  • tubby1138tubby1138
    edited October 2012
    I don't think they care!!!!!!
  • RunzWithScissorzRunzWithScissorz
    edited October 2012
    Same problem as EVERYONE ELSE!

    I purchased the seasons pass on Sunday and was able to dl episodes 1, 3 and 4. But not 2!

    I, along with a LARGE group of others have been complaining on the PSN forums, and STILL, no answers.

    I get that there are sometimes issues, and I get that some people are a little spoiled with their need for things "right now", but this has become a matter of principle now.

    With no one at Sony or Telltale giving us updates, and the fact that calling the PSN support line gets you no where (it's been four days and the guy I spoke to knew nothing about it, and suggested I reboot) I am going to ask for a refund and never touch the Sony store again.

    They have STILL been taking people's MONEY even though they should know by now, that there is a problem.

    ABSOLUTELY RIDICULOUS!
  • DrJekylDrJekyl
    edited October 2012
    i bought the season pass and it wont let me install ep.1 with out buying it again...played all the way to the end of ep.3 and now cant play wich ive installed already episode three for free...my first outing with digital content isnt good at all and i think ill jus stick to disks that i know i can play after i purchase it
  • whereisepisodetwowhereisepisodetwo
    edited October 2012
    Downloading Ep2 as I type... hope everyone else's issues are fixed.

    Thanks guys, gonna be playing all night
  • RHYNOSEVENRHYNOSEVEN
    edited October 2012
    I don't really care that the issue is resolved. I expect a full refund. It already ruined my gameplay experience and I'm sure will be the same for everyone. Its only fair. Awaiting patiently to hear from either telltale or Sony!
  • aceofaces0007aceofaces0007
    edited October 2012
    Mine got fixed too. Good thing too, I was about to join the crowd demanding a refund, but I'm glad the issue has been resolved.
  • tubby1138tubby1138
    edited October 2012
    This was my 1st and last time getting any thing off the psn store. sticking to disk from now on!!! telltale really needs to get there stuff 2geather. 1 time i have bought 1 of there games. not a great start. and its funny no 1 from the company has posted that it is fixed.. not good!!!!!!
  • RHYNOSEVENRHYNOSEVEN
    edited October 2012
    To staff at Telltale, please give me contact info. For a refund on TWD season pass refund. Please don't ignore the message. Email me at rpresse@plan-group.com. Imediately. Thank you!
  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    Sony has confirmed that they have remedied the situation and Episode 2 is now available again on their store.

    For anyone who would like to inquire about a refund, please contact Sony Support for further assistance. We do not have access to any of Sony's records or systems and cannot assist with this matter.
  • jh86jh86
    edited November 2012
    I'm having the same issue. I bought the season pass a while back. Just turned my PS3 on after it being off for a month or two and for whatever reason, the game didn't recognize that any episodes were installed. It wants me to pay for episode 1. I was able to download 2-5 just fine, after I figured out how to do it (through a button that goes to another page on the "Season Pass" item in the store).

    I may possibly have gotten Episode 1 initially through Playstation Plus, but then the episodes later through my season pass? Also, my plus subscription has lapsed. I wonder if this is the issue.

    I even tried adding it to my cart and checking out. It wants to charge me $5. Even more, when I do try to check out it gives me an error. Could someone from Telltale support look into this?
  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    If you installed the demo and the unlock key provided by your PS+ subscription, and then let the subscription lapse, the unlock key will no longer be valid, preventing you from playing the game. You must uninstall episode 1 and then reinstall it, which will install the unlock key from your season pass purchase. Your save games should remain intact, as well as the other episodes you've installed.
This discussion has been closed.