Yet another "game crashes at launch"
Hi,
So I decided to purchase Walking Dead today after hearing many good things about it both from the media and word of mouth. Unfortunately, I made the error to not read up on how there's a prevalent problem with the game from the game not launching (what I am experiencing now) to save data problems.
Now, I realize that there are a majority of people who have no problems with running this game, but I seem to have fallen into the category of people who just can't get this game to run. And from what I've read so far, you guys haven't exactly pinned down what is going on.
my system:
Core 2 Duo 2.9ghz
8 Gigs of RAM
GTX 460 1GB
Win7
The main crashing point seems to be when I "click to continue" and during the "connect" portion (sometimes right after clicking), the game crashes out and WalkingDead101.exe stops working.
And yes, I've tried the troubleshoot you provided, I updated my drivers, and verified game data with steam. I even tried out many of the user provided solutions. Disconnecting the internet still has it crash on the connect phase, restarting computer/steam = nada. Re-installing steam, which I thought was pointless, proved to be just that. Never had trouble running any other games until I got to this one.
And if worst comes to worst (problem never gets fixed/patched), a refund is out of the question, isn't it? I'll happily provide video proof that this program is not working on my computer.
So I decided to purchase Walking Dead today after hearing many good things about it both from the media and word of mouth. Unfortunately, I made the error to not read up on how there's a prevalent problem with the game from the game not launching (what I am experiencing now) to save data problems.
Now, I realize that there are a majority of people who have no problems with running this game, but I seem to have fallen into the category of people who just can't get this game to run. And from what I've read so far, you guys haven't exactly pinned down what is going on.
my system:
Core 2 Duo 2.9ghz
8 Gigs of RAM
GTX 460 1GB
Win7
The main crashing point seems to be when I "click to continue" and during the "connect" portion (sometimes right after clicking), the game crashes out and WalkingDead101.exe stops working.
And yes, I've tried the troubleshoot you provided, I updated my drivers, and verified game data with steam. I even tried out many of the user provided solutions. Disconnecting the internet still has it crash on the connect phase, restarting computer/steam = nada. Re-installing steam, which I thought was pointless, proved to be just that. Never had trouble running any other games until I got to this one.
And if worst comes to worst (problem never gets fixed/patched), a refund is out of the question, isn't it? I'll happily provide video proof that this program is not working on my computer.
This discussion has been closed.
Comments
Fix this, please.
Could not start the game at all, like I said, it ALWAYS crashes at the title screen. I had bought this game 1-2 days ago. It crashes right after I "click to continue". I don't see how I can have any save game data if I can not even start a game.
I checked the document/Telltale Games folder and the only prefs.prop file was IN the Walking Dead folder, the one you said to NOT delete. I have not found any prefs file in any other files related to Telltale or Walking dead.
I've never had steam prompting me to convert any game's format, but I'll re-install steam anyways. I heavily doubt this will correct the problem and I'm basically stuck with a $25 worth of troubleshooting and hours wasted.
Also, as I stated before, running the game in compatibility mode and as admin (along with steam) did not fix this problem.
I do appreciate your help, MattP, but it is really disheartening that things like this is downplayed because a "small minority" of people are getting technical errors that directly interferes with their ability to play this game. Bringing this problem up outside of these forums gets us barraged with people who have successfully played the games to attack us and pretty much dismiss anything is going since they themselves are not getting any problems.
I should've waited for the 5th episode to come out, maybe after that point, Telltale will focus on debugging their game for this "small minority" of customers.
I have re-installed the game, direct x, run in every compatible mode, re-installed steam, none have worked.
Also please post your dxdiag info.
dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
Windows 8: At the start screen, type in "dxdiag" and hit enter
Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.
Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
Intel core 2 duo CPU, E8400 @ 3.00GHz (2 CPUs)
3326MB RAM
DirectX 9.0c (4.09.0000.0904)
Does it crash when you click on the "click to continue screen" or at some other point?
Further, please post your dxdiag info as described above.