The Telltale forums are now read only. Past posts will stay available to browse, but new posts and replies have moved to our official Discord.

Join the conversation on Discord
›

CSI Hard Evidence error message

trash250trash250
edited November 2007 in Game Support
Hi,

I get an error message when trying to launch the game. Error signature is:

AppName: csi4.exe AppVer: 0.0.0.0 ModName: d3d8.dll
ModVer: 5.3.2600.2180 Offset: 0002fdb2

I have read through the other threads and tried to launch the game directly from the csi4.exe but it has the same effect. I have also tried renaming the um.dll file but no joy.

My system specs are:

Pentium 4 3.20Ghz, 2GB DDR2 RAM, NVIDIA GeForce FX 5200 graphics card, Windows XP SP2.

All the other previous CSI games have worked fine.

If anyone can help, I would be grateful.

Thanks
Stu

Comments

  • WillWill Telltale Alumni
    edited November 2007
    Hey, have you tried updating your drivers / directX?
  • trash250trash250
    edited November 2007
    Will wrote: »
    Hey, have you tried updating your drivers / directX?

    Hi,

    I am running DirectX 9.0c (4.09.0000.0904)

    I don't know how to update the graphics drivers but everything else seems to run ok?

    Thanks.
  • WillWill Telltale Alumni
    edited November 2007
    I can help you with that. You can find the most recent driver for your card here: http://www.nvidia.com/object/winxp_163.71.html.

    Download the file, install it, and see if that fixes anything. If you need any help, let me know!
  • trash250trash250
    edited November 2007
    Thankyou very much for the help Will, the updated driver did the trick and game is now working fine.

    Thanks again, much appreciated,

    Stu
  • WillWill Telltale Alumni
    edited November 2007
    Great to hear, happy crime-solving!
This discussion has been closed.