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Game freezes when I go to change graphics settings

bibboortonbibboorton
edited October 2012 in The Walking Dead - PC/Mac Support
I bought The Walking Dead off of the Steam Halloween sale 2 days ago and I finished installing it earlier today. When I played it though, it started in windowed mode.

Everything was fine. It went to the main menu. I can even play it fine. But every single time I went to change the graphics settings, you know to make the game in full screen and in 1920x1080 resolution. it would just freeze.

Not freeze in the sense where it would hang. I would click on stuff but nothing happens. I click on the right arrow of "Off" and nothing happens. There's no resolution showing up on the resolution option. Not even the apply and cancel buttons respond. I'm just forced to close it every time. It looks like this:

KY8SV.jpg

I'm running on dual core i5 with NVIDIA GTX 560 Ti so not really a problem on performance. My video drivers are updated. Steam validated the files installed. Tried restarting. Anyone else had this problem?

Comments

  • DjNDBDjNDB Moderator
    edited October 2012
    If you have no savegames yet, please delete the folder
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    Otherwise, make a backup copy of it before deleting it.
  • bibboortonbibboorton
    edited October 2012
    Did that. It now runs on full screen. But it still freezes when I enter the graphics settings. Basically exactly the same as the screenshot above, but now on full screen.

    Awesome fast reply btw.. :D XD
  • DjNDBDjNDB Moderator
    edited October 2012
    That's odd. Could you please post your dxdiag info?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • bibboortonbibboorton
    edited October 2012
    Here you go.. I put it on PasteBin to make it easier to look at.. :D

    http://pastebin.com/XREXJKpc
  • DjNDBDjNDB Moderator
    edited October 2012
    It is possible that the game gets confused by your multi display setup. Does it work if you unplug one of them?
  • bibboortonbibboorton
    edited October 2012
    Thanks for trying to help but I found the problem. I had an error pop up about DirectX telling a program to close unexpectedly. I Googled up the error on and turned out my video card drivers install files got corrupted. I reinstalled the drivers and now everything's working fine again. :D
  • DjNDBDjNDB Moderator
    edited October 2012
    That's great. Thanks for letting us know.
This discussion has been closed.