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Walking Dead Not Starting

AstrxsAstrxs
edited November 2012 in The Walking Dead - PC/Mac Support
I have seen multiple posts with this same problem, game not starting from Steam. I have tried messing with compatibility settings, disabling antivirus and firewall, running in offline mode and re-installing direct X. Still absolutely nothing. Any official ideas? This is the most I have spent on a game in awhile and am really frustrated to spend hours trying to get this to work. Makes me wish I bought on iOS or XBLA. It sucks to spend hard earned money on a game to have it not even run once!

Fix the issue or offer a refund!

Comments

  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    If you recently started Steam and encountered the message that your game files 'would be converted into a more efficient format', then you will need to reinstall Steam and then check to see if there are any newly created prefs.prop files. Steam's new conversion changed various game directories, and the prefs file that governs your saves may have been duplicated into one of these directories. First, pleast check your Documents\Telltale Games directory. If you have a Gamedata folder in there, please delete it. Your saves and prefs will be in the Walking Dead folder, so please do not touch these. Now go to the directory where you installed Steam and select steamapps\common\the walking dead. In this folder you may find a prefs file. Please delete this. Also check your Pack folder and then each episode folder (WalkingDead102, WalkingDead103, and WalkingDead104) to make sure there is no prefs.prop file in there.
  • AstrxsAstrxs
    edited November 2012
    I just purchased the game, so I didn't have any old saves. I did check for any prefs files in any of the episode folders and didn't find any. I don't have a Documents\telltale games folder.

    Thanks.
  • womentigerthaiwomentigerthai
    edited November 2012
    It looks like we are having same problem. I bought walking dead thru steam and when I tried to launch the game . I get message saying " walking dead 101.exe has stopped working ". I contacted steam and they responded me with some info but that didnt help. I also tried what Talltale posted in steam about troubleshooting on the game and that didnt help neither.
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