Lost Progress with Episode 5 release

madbeard

Sorry for the new thread. I have been checking the forums since ep5 release hoping for a formal response from Telltale and seeing is this is only "support" available I have resorted to posting....

As the subject suggests I have lost my progress for all chapters (not played chapter 5 as do not wish to use generic responses).

Now I have tired to move some files around as suggested in other threads but this has not helped, where is the official patch so people like me don't have to mess around moving files etc?

ArisFlackerbee

I'm still waiting for someone to respond to my issue too. I don't know if they plan to release a patch but I certainly hope so. Would be nice to at least get an acknowledgment of the issue and that they are working on it.

Here's my post over in the General Support section: http://www.telltalegames.com/forums/showthread.php?t=41355

Avoiding spoilers is getting harder by the day.

Sigh.

brianbrightblade

I sent several messages to support and got a reply saying reboot my computer and then one asking me to move the pref file which didn't work. The third message appeared to be from someone who didn't even read my ticket because they asked if I had Internet to download the episode.

I've sent an e-mail to Stephen Totilo begging him to look into the issue. Maybe some negative publicity will get Telltale to do something because obviously they don't care much about those unable to finish the game. It's a shame, I really loved this series but now I'm unlikely to ever buy a Telltale game again.

ArisFlackerbee

It's extremely disappointing getting through an entire game and not being able to finish it because of something like this. And not even an acknowledgment is what REALLY is disconcerting.

I hope something happens soon. Or I will be getting a refund.

ArisFlackerbee

Hey guys...for the Mac users...I just posted this:

http://www.telltalegames.com/forums/showpost.php?p=739306&postcount=2