Black Screen - game freezing during cutscenes (Mac)

baylife

Hi, Telltale support. I'm not a native English speaker so I apologize for any mistakes.

Recently there's been a problem during my gameplay: my game just freezes on determined cutscenes (it's random) and I can't do nothing about it except for shutting down the game (after waiting for like 1 minute after Command + Tab so the computer can respond).
I'd like to know why this is happening. I've tried lots of 'solutions' already and none of them actually worked.

I wasn't having this issue 'till recently. I've played all the four episodes without any problem, but when I got to episode 5, this started to happen (and sometimes when I play previous episodes it happens too).

Please, answer me. I really want to play the final episode but this issue is pretty much annoying (I'm stuck in the same exact cutscene, no matter what I do, whenever I play the game and the cutscene starts the characters become ''shadows'' and soon after that the whole screen goes black, and the sound just keep going).

I play on Steam, btw.

Thanks in advance.

baylife

No response yet? Wow...

Boopadoop12

Matt is worse than Gaben. He wont take time out of playing his own crappy, buggy games to read anyones posts, doing his own job like he SHOULD be, and just swimming in his tub of undeserved money.