Please try uninstalling the game. Your save games should remain intact. Once the Walking Dead is completely uninstalled, navigate to the Playstation Store and do a search for 'Walking Dead'. One of the top results will be for Episode 1. Select this and you will be taken to the Episode 1 page. The episode should be listed here as already purchased, and selecting it again should allow you to re-install Episode 1. Since you own the Season Pass, you will prompted to download 3 items, the Episode 1 demo, the unlock key, and the theme. Once installation is complete, you can reinstall the other episodes.
This issue has been reported by users who originally played Episode 1 for free as a PS+ member, then allowed their subscription to Plus to expire, which invalidated the unlock key. Even if the Season Pass was purchased, Episode 1 was still installed using a no longer valid unlock key, forcing a reinstall to continue playing.
Please try uninstalling the game. Your save games should remain intact. Once the Walking Dead is completely uninstalled, navigate to the Playstation Store and do a search for 'Walking Dead'. One of the top results will be for Episode 1. Select this and you will be taken to the Episode 1 page. The episode should be listed here as already purchased, and selecting it again should allow you to re-install Episode 1. Since you own the Season Pass, you will prompted to download 3 items, the Episode 1 demo, the unlock key, and the theme. Once installation is complete, you can reinstall the other episodes.
This issue has been reported by users who originally played Episode 1 for free as a PS+ member, then allowed their subscription to Plus to expire, which invalidated the unlock key. Even if the Season Pass was purchased, Episode 1 was still installed using a no longer valid unlock key, forcing a reinstall to continue playing.
I'm having the same problem. So I did exactly what you said to do. The only thing is I never let my PS+ Membership lapse and have been an active member for a few straight years now. Nevertheless I did exactly what you said. Deleted the game, then I searched for The Walking Dead on the PSN Store, Episode 1 is 4.99, Episodes 2-5 are free (except Episode 2 says I can't download it right now, whatever). And the season pass is 19.99. I don't want to buy it again, especially when I just have 1 episode left to go. What to do?
Little more story if you need it: I bought the season pass at around the release of the 3rd episode. When the 4th was released, I had no problem downloading and playing it. Now I tried to download the 5th and I can't even go down to the "GET" option on it. Instead I'm forced to redownload the 1st episode. The other seasons 2-4 say its "installed" but I can't play them obviously.
If your PS account does not register that you own the Season Pass, then please contact Sony Support as we do not have access to your records.
When you reinstall the first episode, you will need to install the unlock key as well. Please make sure you fully uninstall the game before attempting to reinstall it as well.
Also, a quick way to find the Walking Dead Season Pass is to navigate to the Playstation store, then select 'Games', 'Add-ons', 'Season Passes' and find the Walking Dead.
Comments
This issue has been reported by users who originally played Episode 1 for free as a PS+ member, then allowed their subscription to Plus to expire, which invalidated the unlock key. Even if the Season Pass was purchased, Episode 1 was still installed using a no longer valid unlock key, forcing a reinstall to continue playing.
I'm having the same problem. So I did exactly what you said to do. The only thing is I never let my PS+ Membership lapse and have been an active member for a few straight years now. Nevertheless I did exactly what you said. Deleted the game, then I searched for The Walking Dead on the PSN Store, Episode 1 is 4.99, Episodes 2-5 are free (except Episode 2 says I can't download it right now, whatever). And the season pass is 19.99. I don't want to buy it again, especially when I just have 1 episode left to go. What to do?
Little more story if you need it: I bought the season pass at around the release of the 3rd episode. When the 4th was released, I had no problem downloading and playing it. Now I tried to download the 5th and I can't even go down to the "GET" option on it. Instead I'm forced to redownload the 1st episode. The other seasons 2-4 say its "installed" but I can't play them obviously.
When you reinstall the first episode, you will need to install the unlock key as well. Please make sure you fully uninstall the game before attempting to reinstall it as well.
Also, a quick way to find the Walking Dead Season Pass is to navigate to the Playstation store, then select 'Games', 'Add-ons', 'Season Passes' and find the Walking Dead.