Refund Please! (or maybe a fix after ALL this time?)
Just from a quick browse, I can see just a huge amount of the same save issue. It seems that the only thing I've seen from Telltale to address this is something along the lines of *shrug* "Just reload over and over and over and maybe it will work." That is not a valid solution to me.
I just bought the game over Xbox Live, and finished Chapter 1. I loved it so far, and I was excited to continue. However, when I chose 'continue' and selected Chapter 2, it would bring me back to the last scene of Chapter 1 every time, no matter how many times I exited to main menu, exited the game, copied the save files, replayed the WHOLE thing, or even tried to just re-finish the last scene.
You accept awards and my money, but you won't fix something as simple as this?? I mean, the whole point of the game is that it changes depending on your choices! Choosing random choices to start each new chapter works...but it doesn't save my choices, so I have no interest in continuing.
In other words, I demand a refund. It seems that there is no way to directly contact Telltale, and I'm sure they will ignore this as well, but it is ridiculous to treat your paying customers this way.
I just bought the game over Xbox Live, and finished Chapter 1. I loved it so far, and I was excited to continue. However, when I chose 'continue' and selected Chapter 2, it would bring me back to the last scene of Chapter 1 every time, no matter how many times I exited to main menu, exited the game, copied the save files, replayed the WHOLE thing, or even tried to just re-finish the last scene.
You accept awards and my money, but you won't fix something as simple as this?? I mean, the whole point of the game is that it changes depending on your choices! Choosing random choices to start each new chapter works...but it doesn't save my choices, so I have no interest in continuing.
In other words, I demand a refund. It seems that there is no way to directly contact Telltale, and I'm sure they will ignore this as well, but it is ridiculous to treat your paying customers this way.
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And Telltale is certainly remaining quiet. I think they're too busy counting their money to bother with addition 'testing' or adding 'patches'. They're going to be really surprised at how much less money they make with next season after treating us like this. (they'll still probably make plenty though)
I saw that episodes 2-5 were 50% off, so I said to myself "Well, if I was ever going to give Telltale my money for a broken game, I might as well do it when it's on sale. Besides, the game still couldn't be a terrible, broken mess, could it?". I decided that out of the kindness of my tiny black heart I would try again and buy the final two episodes.
Lo and behold, not only is my save completely gone, but I can't even access episode 4 because every single time I do, the game kicks me back to episode 1.
At this point, I just want someone to refund all 1600 MS points I spent on this sham of a game.
Have to say, good call on their part letting us only 'communicate' with them on forums, where they can ignore us completely.
By law the credit card company must reverse any transaction that you feel is invalid.
However, keep in mind that means Telltale Games (or Steam or Microsoft, or Sony, etc) retain the option to pursue action to compel you to pay.
That is, they have a transaction logged where you agreed to terms and conditions, then they can claim you legally owe them for that transaction. And if you continue to refuse to pay they can seek damages or send you to collections. If these companies do not feel like pursuing your money then you don't have any other problems.
The credit card company simply steps out of the transaction and leaves you and whomever you owe the opportunity to sort it out.
I believe if you do this enough (that is there is grounds that people think you are defrauding merchants with the credit card system) then you personally will be hit with lower credit scores or black marks on your history.
So it's up to you if it's worth the risk and whether you feel justified based on the legalese you agreed to when you downloaded the game and paid money/credits.
I actually hope some lawyer takes up a class action suit against Telltale or Microsoft/Sony. This is because The Walking Dead clearly does not pass their intended level of quality and certification. Microsoft/Sony have violated their promise where the games you receive from them will be playable and of an expected level of quality.
Xbox live has an "indie section" which clearly contains questionable quality games and broken artifacts. But the regular Xbox Live Arcade should not have unplayable buggy messes.
The class action would also absolve the individuals from the risk of their individual stop-payments since the decision would be binding and would compel TTG/Microsoft/Etc to provide payment to affected customers.
But I definitely agree. If this was an 'indie' game, then I would just write it off to not enough budget or something. But this game has won awards, and was advertised a lot, so it should definitely have a fix for something as central to the game as the decision mechanic.
I wouldn't "raise hell." Try honey first... If that doesn't work, then ask to speak to a manager.
Try explaining to them that the problem isn't the copy that you have, but the game itself.
Refer to the support forum on this website and tell them a lot of people are having the same problems and that the company has provided at least two patches, which haven't solved the problems.
Just ask for store credit; don't push for a refund.
Good luck!
Oh, and ghost_matt, don't worry about getting online. I always am online when I play, and it still doesn't work. Any patches I've installed have done exactly nothing, which is super helpful. So don't worry about getting online until they put out a patch that...I don't know, DOES something.
its not like i'm gonna go in all like "damn you hoe, gimme my money back!" i'll just ask for a refund and tell them how the game doesn't work, then if not then i'll ask to see the manager
I'd been really wanting TWD, and Friday I eagerly took advantage of xbox live's awesome deal on it, downloading all five episodes. I played the hell out of the first two, glued to the storyline and the characters and the excitement of having to make hard choices fast, and then I tried to start episode 3 and got reset to episode 1. I tried it twice more with the same result. I googled for potential fixes, but nothing I've attempted has worked for me so far, including advice found on this forum. I also completely replayed episode 2, but that didn't make any difference.
I was really enjoying TWD, already saying good things about it to my husband and friends, but at this point I'm too frustrated to restart from the very beginning since it seems likely I'll end up in the same position. I understand that I can still try starting from the later episodes, but working with a random and unpersonalized history of choices is the opposite of the promised experience. It wouldn't be the game I paid for.
Unfortunately, I'll have to deal with xbox live and see if we can manage to get a refund there, but seriously, TTG, the complaints about this are legitimate. Now I'll have to warn friends about the huge potential problems rather than recommend this.
If you can get a refund, great, but typically, as I'm sure you know, stores don't typically give refunds on CDs, movies or games that have already been opened.
To them, a game's a game's a game, so they'll most likely just stick to their corporate policy. Better to get store credit than nothing at all.
Anyway, I hope you come back and post what happens.
Make sure you vote... Telltale games and their non-existent support staff (their support is done as a side-job by the QA folks) insist that the save state issue has been fixed and the number of affected gamers is very small. They also assert that it's likely user error from gamers dashboarding instead of quitting the game normally.
https://www.telltalegames.com/forums/showthread.php?t=40240&page=3
That's the best way to go. The longer you or anyone else waits to return it, a store might be less likely to grant even store credit.
And it would really suck for anyone to miss out on their store's return policy window.
I really feel sorry for everyone who's tried to stick with it, hoping for a fix. That's a headache and frustration I'm glad I don't have.
I think everyone should also write Microsoft about the game, because they're partly responsible for this fiasco.
It truly sounds like this shoddy product was rushed to market in order to capitalize on the game-of-the-year hype and the Christmas buying season.
They put money before customers. Not a good idea. Their reputation as a company has taken a hit, which can't be offset by a rush of holiday money.
That was a good move on your part to bring a printout and good that Target gave you a cash refund.
In all my years of gaming, I have never encountered such a terribly made game.
I've heard of class-action lawsuits against videogame makers for much less serious issues.