Walkin dead 360 game

This game is freezing up constantly, the place we bought it at will not refund and can not replace due to the fact that they are out of the game. this was a Christmas present to my son who is totally bummed! Why has Telltale not addressed this issue? I see MANY other complaints as well. We pay a lot for these games, and their should be some support coming from the maker! What's up?
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