›

Crashing Episode 1 [Mac]

Ac3r^ --Ac3r^ --
edited February 2013 in The Walking Dead - PC/Mac Support
The game has been running quite choppily on my Mac since I started playing it. I lowered all the settings but it continued to be "choppy". I was put off initially when the text messed up and had to deactivate full screen but now the game is impossible to continue. When Lee wakes up from the night at the farm, he gets half way up and the game crashes....every single time. I can't change any more settings....it crashes the entire system every time I play from that point.

Any help or are my breaths wasted on telltale?

Comments

  • Ac3r^ --Ac3r^ --
    edited February 2013
    I have just noticed this happening to another person as well who never received a reply.

    http://www.telltalegames.com/forums/showthread.php?t=35300

    I didn't expect much....but nothing for anyone is shameful.
  • DjNDBDjNDB Moderator
    edited February 2013
    I can give it a try. It will take some information to determine a possible cause.

    Do you have the TTG Store, Steam or CD version?
    - If Steam: Please try verifying your game cache files.
    - If TTG Store: Please delete the app package and download it again.

    If that doesn't do it, please continue answering the questions below.

    Have you ever used any workarounds for the game?

    Do you get a crash log you could post here?

    Further please post your system information, and list of prefs.props, as described in the steps below.

    System Information
    Open a terminal (e.g. by typing terminal into spotlight).
    Run the system profiler to copy selected system information to the clipboard, by copying the command line below into the terminal and pressing enter:

    system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy

    Now start a new reply to this post, and paste the clipboard into it, by pressing Command + V.

    Finding prefs.prop files on Mac
    Please search your folders for prefs.prop files as described below. Follow the steps exactly as written.
    - Open a terminal (e.g. by typing terminal into spotlight). Then copy and paste this command line into the terminal and press enter:

    find ~ -name prefs.prop |pbcopy

    - When it's done, the results were automatically copied into the clipboard.
    Start a new reply to this post. Then paste the clipboard from the clipboard into the reply, by pressing Command+V.
  • Ac3r^ --Ac3r^ --
    edited February 2013
    Steam - already verified my files.

    No log, just the system completely crashes. Only basic functions, e.g. volume can be adjusted, and ambient noises are played.

    Terminal:

    Last login: Mon Feb 4 15:44:43 on console
    big-al-imac:~ Rowan$ system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy
    big-al-imac:~ Rowan$ Hardware:
    -bash: Hardware:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Hardware Overview:
    -bash: Hardware: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Model Name: iMac
    -bash: Model: command not found
    big-al-imac:~ Rowan$ Model Identifier: iMac8,1
    -bash: Model: command not found
    big-al-imac:~ Rowan$ Processor Name: Intel Core 2 Duo
    -bash: Processor: command not found
    big-al-imac:~ Rowan$ Processor Speed: 2.8 GHz
    -bash: Processor: command not found
    big-al-imac:~ Rowan$ Number of Processors: 1
    -bash: Number: command not found
    big-al-imac:~ Rowan$ Total Number of Cores: 2
    -bash: Total: command not found
    big-al-imac:~ Rowan$ L2 Cache: 6 MB
    -bash: L2: command not found
    big-al-imac:~ Rowan$ Memory: 4 GB
    -bash: Memory:: command not found
    big-al-imac:~ Rowan$ Bus Speed: 1.07 GHz
    -bash: Bus: command not found
    big-al-imac:~ Rowan$ Boot ROM Version: IM81.00C1.B00
    -bash: Boot: command not found
    big-al-imac:~ Rowan$ SMC Version (system): 1.30f1
    -bash: syntax error near unexpected token `('
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Software:
    -bash: Software:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ System Software Overview:
    -bash: System: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ System Version: OS X 10.8.2 (12C60)
    -bash: syntax error near unexpected token `('
    big-al-imac:~ Rowan$ Kernel Version: Darwin 12.2.0
    -bash: Kernel: command not found
    big-al-imac:~ Rowan$ Time since boot: 7 minutes
    since: No such file or directory
    0.00 real 0.00 user 0.00 sys
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Graphics/Displays:
    -bash: Graphics/Displays:: No such file or directory
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ NVIDIA GeForce 8800 GS:
    -bash: NVIDIA: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Chipset Model: NVIDIA GeForce 8800 GS
    -bash: Chipset: command not found
    big-al-imac:~ Rowan$ Type: GPU
    -bash: Type:: command not found
    big-al-imac:~ Rowan$ Bus: PCIe
    -bash: Bus:: command not found
    big-al-imac:~ Rowan$ PCIe Lane Width: x16
    -bash: PCIe: command not found
    big-al-imac:~ Rowan$ VRAM (Total): 512 MB
    -bash: syntax error near unexpected token `Total'
    big-al-imac:~ Rowan$ Vendor: NVIDIA (0x10de)
    -bash: syntax error near unexpected token `('
    big-al-imac:~ Rowan$ Device ID: 0x0609
    -bash: Device: command not found
    big-al-imac:~ Rowan$ Revision ID: 0x00a2
    -bash: Revision: command not found
    big-al-imac:~ Rowan$ ROM Revision: 3234
    -bash: ROM: command not found
    big-al-imac:~ Rowan$ Displays:
    -bash: Displays:: command not found
    big-al-imac:~ Rowan$ iMac:
    -bash: iMac:: command not found
    big-al-imac:~ Rowan$ Display Type: LCD
    -bash: Display: command not found
    big-al-imac:~ Rowan$ Resolution: 1920 x 1200
    -bash: Resolution:: command not found
    big-al-imac:~ Rowan$ Pixel Depth: 32-Bit Color (ARGB8888)
    -bash: syntax error near unexpected token `('
    big-al-imac:~ Rowan$ Main Display: Yes
    -bash: Main: command not found
    big-al-imac:~ Rowan$ Mirror: Off
    -bash: Mirror:: command not found
    big-al-imac:~ Rowan$ Online: Yes
    -bash: Online:: command not found
    big-al-imac:~ Rowan$ Built-In: Yes
    -bash: Built-In:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Audio:
    -bash: Audio:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Intel High Definition Audio:
    -bash: Intel: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Audio ID: 62
    -bash: Audio: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Speaker:
    -bash: Speaker:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Connection: Internal
    -bash: Connection:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Headphone:
    -bash: Headphone:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Connection: Combination Output
    -bash: Connection:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Internal Microphone:
    -bash: Internal: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Connection: Internal
    -bash: Connection:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Line Input:
    -bash: Line: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Connection: Combination Input
    -bash: Connection:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ S/PDIF Optical Digital Audio Output:
    -bash: S/PDIF: No such file or directory
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Connection: Combination Output
    -bash: Connection:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ S/PDIF Optical Digital Audio Input:
    -bash: S/PDIF: No such file or directory
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Connection: Combination Input
    -bash: Connection:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Devices:
    -bash: Devices:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ AirPlay:
    -bash: AirPlay:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Manufacturer: Apple Inc.
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Output Channels: 2
    -bash: Output: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 44100
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: AirPlay
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Built-in Microphone:
    -bash: Built-in: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Input Channels: 2
    -bash: Input: command not found
    big-al-imac:~ Rowan$ Manufacturer: Apple Inc.
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 44100
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: Built-in
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Built-in Input:
    -bash: Built-in: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Input Channels: 2
    -bash: Input: command not found
    big-al-imac:~ Rowan$ Manufacturer: Apple Inc.
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 44100
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: Built-in
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Built-in Output:
    -bash: Built-in: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Default Output Device: Yes
    -bash: Default: command not found
    big-al-imac:~ Rowan$ Default System Output Device: Yes
    -bash: Default: command not found
    big-al-imac:~ Rowan$ Manufacturer: Apple Inc.
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Output Channels: 2
    -bash: Output: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 44100
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: Built-in
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ BluEye 1.21E:
    -bash: BluEye: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Input Channels: 1
    -bash: Input: command not found
    big-al-imac:~ Rowan$ Manufacturer: Unknown
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Output Channels: 1
    -bash: Output: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 8000
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: Bluetooth
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Iqua BHS-603:
    -bash: Iqua: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Input Channels: 1
    -bash: Input: command not found
    big-al-imac:~ Rowan$ Manufacturer: Unknown
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Output Channels: 1
    -bash: Output: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 8000
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: Bluetooth
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ LogMeInSoundDriver:
    -bash: LogMeInSoundDriver:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Input Channels: 2
    -bash: Input: command not found
    big-al-imac:~ Rowan$ Manufacturer: LogMeIn, Inc.
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Output Channels: 2
    -bash: Output: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 44100
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: Unknown
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Soundflower (2ch):
    -bash: syntax error near unexpected token `2ch'
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$ Input Channels: 2
    -bash: Input: command not found
    big-al-imac:~ Rowan$ Manufacturer: ma++ ingalls for Cycling '74
    > Output Channels: 2
    > Current SampleRate: 44100
    > Transport: Unknown
    >
    > Soundflower (16ch):
    >
    > Default Input Device: Yes
    > Input Channels: 16
    > Manufacturer: ma++ ingalls for Cycling '74
    -bash: Manufacturer:: command not found
    big-al-imac:~ Rowan$ Output Channels: 16
    -bash: Output: command not found
    big-al-imac:~ Rowan$ Current SampleRate: 44100
    -bash: Current: command not found
    big-al-imac:~ Rowan$ Transport: Unknown
    -bash: Transport:: command not found
    big-al-imac:~ Rowan$
    big-al-imac:~ Rowan$

    Finding prefs.prop:

    big-al-imac:~ Rowan$ find ~ -name prefs.prop |pbcopy
    big-al-imac:~ Rowan$ /Users/Rowan/Library/Application Support/Telltale Games/TheWalkingDead/prefs.prop
    -bash: /Users/Rowan/Library/Application: No such file or directory
    big-al-imac:~ Rowan$

    Thank you DjNDB. You are very keen to help out and it is much appreciated :).
  • DjNDBDjNDB Moderator
    edited February 2013
    Ac3r^ -- wrote: »
    Steam - already verified my files.

    No log, just the system completely crashes. Only basic functions, e.g. volume can be adjusted, and ambient noises are played.


    Finding prefs.prop:

    big-al-imac:~ Rowan$ find ~ -name prefs.prop |pbcopy
    big-al-imac:~ Rowan$ /Users/Rowan/Library/Application Support/Telltale Games/TheWalkingDead/prefs.prop
    -bash: /Users/Rowan/Library/Application: No such file or directory
    big-al-imac:~ Rowan$

    Thank you DjNDB. You are very keen to help out and it is much appreciated :).

    Why did you paste the clipboard into the terminal instead of the new reply?
    I can barely read anything up there, but it looks like nothing is out of specs. Hard to focus on that text mess.

    Your prefs.prop situation is fine it seems. At least there are no duplicates.

    What you can try is uninstalling and reinstalling the game. Some people had success with that even though verifying did nothing.
    You can also try if playing in windowed mode helps through that scene.
  • Ac3r^ --Ac3r^ --
    edited February 2013
    DjNDB wrote: »
    Why did you paste the clipboard into the terminal instead of the new reply?
    I can barely read anything up there, but it looks like nothing is out of specs. Hard to focus on that text mess.

    Your prefs.prop situation is fine it seems. At least there are no duplicates.

    What you can try is uninstalling and reinstalling the game. Some people had success with that even though verifying did nothing.
    You can also try if playing in windowed mode helps through that scene.

    Ah, I didn't understand what you meant. I'm a PC guy, it's on the Mac because my Dad enjoys the series and wants to play it too.

    I have to play in windowed mode anyway because text messes up. I'll give the reinstall a go in a bit.
This discussion has been closed.