Windows 8 Jurassic Park Download/Install Issues

rampantsong · February 2013

I purchased Jurassic Park through Gamersgate today, but when I go to download it I get an error and when I install it I get a whole host of errors. Is this a known issue for Windows 8, and if so, is there any sort of work around?

dasbaer · February 2013

I also just purchased Jurassic Park from GamersGate, I am able to install the game with ease but the game itself wont launch after installation. I've tried running as administrator, restarting my computer after installation, re-installing the game, and I have also tried installing the game to a different drive and still nothing.

I also have windows 8 but I'm able to play games from steam and gamefly perfectly.

DjNDB · February 2013

Windows 8 is not a supported system for these games (yet).

rampantsong wrote: »

I purchased Jurassic Park through Gamersgate today, but when I go to download it I get an error and when I install it I get a whole host of errors. Is this a known issue for Windows 8, and if so, is there any sort of work around?

I don't know how gamersgate works. Any issues caused by their system should be reported to them.
But anyway, what are the exact error messages you get and what lead up to them?

dasbaer wrote: »

I also just purchased Jurassic Park from GamersGate, I am able to install the game with ease but the game itself wont launch after installation. I've tried running as administrator, restarting my computer after installation, re-installing the game, and I have also tried installing the game to a different drive and still nothing.

I also have windows 8 but I'm able to play games from steam and gamefly perfectly.

Please try unplugging all non essential USB devices, especially gamepads or joysticks, before starting the game.

If that doesn't work, please post your dxdiag info.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
Windows 8: At the start screen, type in "dxdiag" and hit enter

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

dasbaer · February 2013

I was actually able to solve this problem by unplugging the xbox360 controller from my computer (Thanks goes to the tutor community over at GamersGate) which enabled the game to launch. The only problem I'm having now is during gameplay my cursor will disappear and the horrible lag I'm experiencing during gameplay.

P.S. Thank you for your quick response though.

DjNDB · February 2013

dasbaer wrote: »

I was actually able to solve this problem by unplugging the xbox360 controller from my computer (Thanks goes to the tutor community over at GamersGate) which enabled the game to launch. The only problem I'm having now is during gameplay my cursor will disappear and the horrible lag I'm experiencing during gameplay.

P.S. Thank you for your quick response though.

That's exactly what i suggested you to do

Please post your dxdiag as described above.

Sam01 · March 2013

I've purchased Jurassic Park but when I try to open it I get the following message
"Could not load game data. Make sure you are running the application from the directory it was installed to"
It doesn't matter what we do we can't get it to work. We're running windows 8.
Please advise what I can do? If I can't get it to work I want my money back.
Thanks

DjNDB · March 2013

Sam01 wrote: »

I've purchased Jurassic Park but when I try to open it I get the following message
"Could not load game data. Make sure you are running the application from the directory it was installed to"
It doesn't matter what we do we can't get it to work. We're running windows 8.
Please advise what I can do? If I can't get it to work I want my money back.
Thanks

Did you buy it here at the Telltale Games store?
If so, please reinstall it following these instructions.

bertapotamus · June 2015

System Information

Time of this report: 6/20/2015, 06:38:09
Machine name: OWNER-62D88BE48
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A60
BIOS: Insyde Software MobilePRO BIOS Version 4.20.01
Processor: Intel(R) Celeron(R) CPU 2.80GHz
Memory: 1216MB RAM
Page File: 815MB used, 1288MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

DxDiag Notes

DirectX Files Tab: The file d3d9d.dll is a debug version, which will run slower than the retail version.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

    Card name: ATI MOBILITY RADEON 7000 IGP
 Manufacturer: ATI Technologies Inc.
    Chip type: MOBILITY RADEON 7000 IGP AGP (0x4437)
     DAC type: Internal DAC(400MHz)
   Device Key: Enum\PCI\VEN_1002&DEV_4437&SUBSYS_FF101179&REV_00

Display Memory: 64.0 MB
Current Mode: 1024 x 768 (16 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6497 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 11/11/2004 19:02:24, 220672 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 11/11/2004 19:02:04, 863744 bytes
Device Identifier: {D7B71EE2-0777-11CF-A86B-1ADFA1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4437
SubSys ID: 0xFF101179
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

Sound Devices

        Description: Realtek AC97 Audio

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1002&DEV_4341&SUBSYS_FF101179&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5510 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/27/2004 01:50:38, 611820 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Sound Capture Devices

        Description: Realtek AC97 Audio

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5510 (English)
Driver Attributes: Final Retail
Date and Size: 2/27/2004 01:50:38, 611820 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

DirectMusic

    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
 DLS Version: 1.00.0016.0002
Acceleration: n/a
       Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
              Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
              Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
              Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
 Test Result: Not run

DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Keyboard
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Micr
     Attached: 1
Controller ID: 0x0