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Starting Issue! NEED HELP!

ArtiosArtios
edited February 2013 in The Walking Dead - PC/Mac Support
hello there,
I bought the Walking Dead Pack for 25$ here on telltalegames website two days ago. I installed it normaly and played already a couple of hours. Now when I want to start the game a message appears: "Your telltale account does not have license for this game. Would you like to go to telltale game and purchase this game now". So what should I do to launch the game? I dont want to spend 25$ for a game, that I am not able to play!

PS: I already read the other replies in this forum, but none of the solutions worked! Please help!

PPS: sorry for my english... its not my native language :P

Comments

  • DjNDBDjNDB Moderator
    edited February 2013
    Please follow the instructions to run the Support Tool and attach the resulting "support_data.zip" to your next reply in this thread.
  • ArtiosArtios
    edited February 2013
    ok thanks...
    here is the zip-data
  • DjNDBDjNDB Moderator
    edited February 2013
    Your savegame folder is pretty empty.

    Did you delete it recently?

    Which solutions did you try already?

    Is the computer connected to the internet while you try running the game?
  • ArtiosArtios
    edited February 2013
    yes I reinstalled the game twice, tried to hold spacebar during the startn to enter my accountdata again... but no reactions :-/
    yes my computer is connected to the internet all the time!
  • DjNDBDjNDB Moderator
    edited February 2013
    I didn't get the Space thing working either, but here's an alternative way of deleting your Login data. You can enter the commands below in a command window.

    You can delete the Login data by entering the commands below in a command window.

    First, just as a backup, export the Login Data from the registry:


    REG EXPORT "HKEY_CURRENT_USER\Software\Telltale Games\Launcher" TTG_Launcher.reg

    Then, delete the Login Data from the registry:

    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher"
  • ArtiosArtios
    edited February 2013
    ok thanks :) I did this and now I am able to enter my accountdata... but everytime it shows my the message:" unable to establish a connection to the telltale servers to verify the ownership status of this account..." I dont get it... my internet connection is fine...
  • DjNDBDjNDB Moderator
    edited February 2013
    It doesn't seem to be a server issue. I just tried activating the game and it worked.
    Please try opening these links in your browser and check if you get the expected response listed below.

    http://meta.telltalegames.com/
    Expected response: Missing header

    http://api.telltalegames.com/
    Expected response: {"telltale-api":"Welcome","version":1}
  • ArtiosArtios
    edited February 2013
    ok got the both responses by opening the links
  • DjNDBDjNDB Moderator
    edited February 2013
    It could be a timeout issue.
    I noticed that you have a satellite internet connection, which have a rather high latency.

    Please also post the results of these commands:

    tracert meta.telltalegames.com

    tracert api.telltalegames.com

    Further, is there any way you can test it on a land line internet connection (e.g. DSL or Cable)?
  • ArtiosArtios
    edited February 2013
    I think you have found the problem...
    by tracert meta.telltalegames.com I got very quick a timeout... so my internet connection is too lame :-/
    I think I can fix that problem somehow ;)
    thank you very much for helping me :)
  • DjNDBDjNDB Moderator
    edited February 2013
    You're welcome. The timeout in tracert doesn't mean it can't connect, it just gives up to early.

    I am curious now what your actual latency is. Could you please post the results of the pings below? The timeout is set to 5 seconds, i hope that's enough to get valid results.

    ping -w 5000 meta.telltalegames.com

    ping -w 5000 api.telltalegames.com
This discussion has been closed.