The Telltale forums are now read only. Past posts will stay available to browse, but new posts and replies have moved to our official Discord.

Join the conversation on Discord

Can't access My Games and Setting, redirects to Forgot Password page

edited March 2013 in Site Support
Hi,
as it says in the title I can't access My Games and the Setting page. When trying to load http://www.telltalegames.com/mytelltale/ I get redirected to the Forgot Password page as you can see in this screenshot:
lXim52b.png
(notice the URL)

System info:
  • Win 7 64bit (all new updates)
  • Microsoft Security Essentials
  • Firefox 19.0.2
      Addons that might be relevant:
    • Adblock Plus 2.2.3
    • BetterPrivacy 1.68
    • Ghostery 2.9.3
    • HTTPS-Everywhere 3.1.4

Disabling those addons did nothing and 1st party cookies get accepted.

I don't know what to do, I just want to play Sam & Max again. :(
Is anyone able to help?

Edit: The same happens when completing a purchase and coming back from PayPal. Judging from the URL it's supposed to be some kind of confirmation page, but again I just get greeted by the Forgot Password prompt.

Comments

  • puzzleboxpuzzlebox Telltale Alumni
    edited March 2013
    Is this username (o03o) the account you purchased your games on? Can you try accessing http://www.telltalegames.com/mytelltale/purchases instead?
  • edited March 2013
    Yes, it is and yes, I now can even through the top right link of the navigation bar.
    The issue seems to be solved, but I can't really tell if it was on my end or not.
  • puzzleboxpuzzlebox Telltale Alumni
    edited March 2013
    Strange. Glad it works now, thanks for confirming!
This discussion has been closed.