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The walking dead no longer works

RockyeahhRockyeahh
edited May 2013 in The Walking Dead - PC/Mac Support
Alright I completed the game about a month ago on steam on this same PC laptop. A few days ago I tried to play it again and it crashes before even reaching the menu. Nothing has changed on my computer since I completed the game.

Why does a game I have finished no longer work?

Comments

  • DjNDBDjNDB Moderator
    edited April 2013
    I don't know why it happens. Does it crash right after the "click to continue screen"?

    Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" to your next reply in this thread.
  • RockyeahhRockyeahh
    edited April 2013
    it crashes before the game even loads, i click play on steam it goes to a black screen- then it dies with an error message.
  • DjNDBDjNDB Moderator
    edited April 2013
    Rockyeahh wrote: »
    it crashes before the game even loads, i click play on steam it goes to a black screen- then it dies with an error message.

    What error message do you get?
    Please attach the support tool results.
  • RockyeahhRockyeahh
    edited May 2013
    all it says is that cilent has stopped working and a button for close program
  • DjNDBDjNDB Moderator
    edited May 2013
    I can't help you, if you don't post the information I requested in my first reply.
  • RockyeahhRockyeahh
    edited May 2013
    this is the message i get

    walkingdead101.exe has stopped working
    windows is checking for a solution to your problem

    then i get
    walkingdead101.exe has stopped working
    A problem has caused windows to stop working correctly.
    Windows will now close the program and notify you if a solution is avalible.

    close program - (button)

    then i click the button and i get nothing ese.
  • DjNDBDjNDB Moderator
    edited May 2013
    Please download the PC Support Tool.
    Then unzip "PC_Support_Tool.zip", run "create_support_data.bat" and follow the instructions on the screen.

    After running it, you should find a "support_data_pc.zip" in the same folder. Please attach that file to a new reply in your thread.
  • RockyeahhRockyeahh
    edited May 2013
    here it is :)
  • DjNDBDjNDB Moderator
    edited May 2013
    Thanks.
    Please try renaming the savegame folder
    C:\Users\Charlie Gracie\Documents\Telltale Games\The Walking Dead
    in order to deactivate it.
  • RockyeahhRockyeahh
    edited May 2013
    there isn't a save game folder, it's just save files - look at the attachement
  • DjNDBDjNDB Moderator
    edited May 2013
    The save files are in the folder "The Walking Dead". You should see it if you navigate to
    C:\Users\Charlie Gracie\Documents\Telltale Games\
  • RockyeahhRockyeahh
    edited May 2013
    ok I renamed the folder to The Walking Dead save
  • DjNDBDjNDB Moderator
    edited May 2013
    Rockyeahh wrote: »
    ok I renamed the folder to The Walking Dead save

    And does the game still crash?
  • RockyeahhRockyeahh
    edited May 2013
    and now it works :)
  • RockyeahhRockyeahh
    edited May 2013
    and now it is broken again. Although I had a save file folder renamed. The game made a new one called the walking dead with the same files as my renamed folder called the walking dead save
  • tshapir1tshapir1
    edited May 2013
    When i try to play the 2nd 3rd and 4th chapters after i have already completed the game once I am prompted with the question asking me if i want to rewind back to previous checkpoint. Then the screen goes black and the game doesn't run resulting in me having to "force quit" out of the game.
    Help?!
  • DjNDBDjNDB Moderator
    edited May 2013
    tshapir1 wrote: »
    When i try to play the 2nd 3rd and 4th chapters after i have already completed the game once I am prompted with the question asking me if i want to rewind back to previous checkpoint. Then the screen goes black and the game doesn't run resulting in me having to "force quit" out of the game.
    Help?!

    I can't see the cause of that in the data.

    My best guess is that your savegames are broken in some way.

    If you .zip and upload your prefs.prop and *.save files from
    /Users/thomasshapiro/Library/Application Support/Telltale Games/TheWalkingDead
    i can take a look at them.
    Please upload it to an instant filehoster and post the download link.
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