Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" or "support_data_mac.zip" to your next reply in this thread.
Please also check if the game crash creates an entry in the event viewer in the "Windows Logs/Application" section.
If so, right click the entry, select "copy the details as text", and paste them in a new reply.
Please open the Steam client. In the menu select "help/system information".
Right click on the information it shows and select "select all".
Right click again and select "copy".
Finally paste the results into a reply message in this thread by pressing CTRL-V.
It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.
Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 152524 Mb
Largest Free Hard Disk Block: 29129 Mb
OS Install Date: Jul 06 2012
Game Controller: None detected
Your Steam client is running in Vista compatibility mode, which is known to cause crashes.
Please check the properties of the Steam.exe and your Steam icons and disable any compatibility mode settings.
Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
Afterwards check if the steam client now shows "Operating System Version: Windows 7" in "help/system information" and try if the game works.
I have not given up entirely yet. The steam compatibility mode thing was the most likely cause so far, but there are other less likely things that can sometimes cause problems.
Do you have any security software running that you could try to disable?
Disconnecting from the internet is worth a try too.
It's all a bit weird.
Have you already tried running the game in compatibility modes?
- Navigate to the install folder in windows exlorer ( C:\Program Files\Steam\steamapps\common\The Walking Dead\ )
- Right click WalkingDead101.exe and select "properties"
- Open the "Compatibility" tab
- Check "run this program in compatibility mode for"
- Select "Windows XP (Service Pack 3)"
and try to run the game.
If it still crashes, please try the same with compatibility mode for "Windows 98/ME".
On the steam message boards there are lot's of people complaining thata the game crashes when you try to start it.
i tryed diferent things, but the best answer seems to be.
This is promising.
Your Steam client is running in Vista compatibility mode, which is known to cause crashes.
Please check the properties of the Steam.exe and your Steam icons and disable any compatibility mode settings.
Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
Afterwards check if the steam client now shows "Operating System Version: Windows 7" in "help/system information" and try if the game works.
also you can change the properties of the walkingdead101.exe and put it in XP sp3 mode seems to work sometimes, disconnecting your 360 controller seems to help (most on windows 8)
when i enabled "bureaubladsamestelling uitschakelen" the 4th checkbox in the property's tab of the walkingdead101.exe the game seems to start but only in windowed mode.
my safegame was also corrupted from the manny crashes...
Comments
System Information
Time of this report: 6/2/2013, 11:48:21
Machine name: CLAYTONLAP-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E6400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A32
Processor: Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 3572MB RAM
Page File: 2191MB used, 4950MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA Quadro NVS 160M
Manufacturer: NVIDIA
Chip type: Quadro NVS 160M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_06EB&SUBSYS_02331028&REV_A1
Display Memory: 1770 MB
Dedicated Memory: 240 MB
Shared Memory: 1529 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5442
Native Mode: 1440 x 900(p) (59.998Hz)
Output Type: Internal
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.17.0011.9562 (English)
Driver Version: 8.17.11.9562
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/20/2009 22:34:54, 9333352 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-45AB-11CF-C256-38221FC2C535}
Vendor ID: 0x10DE
Device ID: 0x06EB
SubSys ID: 0x02331028
Revision ID: 0x00A1
Driver Strong Name: oem9.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section028:8.17.11.9562:pci\ven_10de&dev_06eb&subsys_02331028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_10280233&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 06:00:21, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_10280233&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 06:00:21, 304128 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Microphone (High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 06:00:21, 304128 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2938
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 3/24/2011 22:58:37, 258560 bytes
| Driver: usbd.sys, 3/24/2011 22:57:53, 5888 bytes
Gameport Devices
PS/2 Devices
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x8157
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 05:50:10, 28160 bytes
| Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 21:20:36, 42576 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 19:11:24, 80896 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC016
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 19:45:08, 26112 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x413C, 0x8158
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 19:45:08, 26112 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 08:30:12, 53120 bytes
| Driver: sermouse.sys, 7/13/2009 19:45:08, 19968 bytes
| Driver: mouclass.sys, 7/13/2009 21:20:44, 41552 bytes
System Devices
Name: Intel(R) ICH9 Family PCI Express Root Port 3 - 2944
Device ID: PCI\VEN_8086&DEV_2944&SUBSYS_02331028&REV_03\3&18D45AA6&0&E2
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02331028&REV_03\3&18D45AA6&0&D0
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:56, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes
Name: Intel(R) 82567LM Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10F5&SUBSYS_02331028&REV_03\3&18D45AA6&0&C8
Driver: C:\Windows\system32\DRIVERS\e1y6032.sys, 10.00.0002.0000 (English), 7/13/2009 18:02:52, 214016 bytes
Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_02331028&REV_03\3&18D45AA6&0&E1
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02331028&REV_03\3&18D45AA6&0&EA
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:56, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes
Name: Dell Wireless 1397 WLAN Mini-Card
Device ID: PCI\VEN_14E4&DEV_4315&SUBSYS_000C1028&REV_01\4&1027890B&0&00E1
Driver: C:\Windows\system32\DRIVERS\BCMWL6.SYS, 4.176.0075.0018 (English), 7/13/2009 18:02:48, 1131008 bytes
Driver: C:\Windows\system32\drivers\vwifibus.sys, 6.01.7600.16385 (English), 7/13/2009 19:52:02, 19968 bytes
Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_02331028&REV_03\3&18D45AA6&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02331028&REV_03\3&18D45AA6&0&E9
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:56, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes
Name: Ricoh SD/MMC Host Controller
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_02331028&REV_11\4&371F484D&0&0BF0
Driver: C:\Windows\system32\DRIVERS\rimmptsk.sys, 6.00.0002.0003 (Japanese), 2/24/2007 14:42:22, 39936 bytes
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02331028&REV_03\3&18D45AA6&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 05:59:29, 108544 bytes
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02331028&REV_03\3&18D45AA6&0&E8
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:56, 24064 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes
Name: Ricoh 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1180&DEV_0832&SUBSYS_02331028&REV_04\4&371F484D&0&09F0
Driver: C:\Windows\system32\DRIVERS\1394ohci.sys, 6.01.7601.17514 (English), 11/20/2010 06:01:12, 164864 bytes
Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02331028&REV_03\3&18D45AA6&0&D7
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:58, 43008 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes
Name: Intel(R) ICH9 Family SMBus Controller - 2930
Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02331028&REV_03\3&18D45AA6&0&FB
Driver: n/a
Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_02331028&REV_21\4&371F484D&0&0AF0
Driver: C:\Windows\system32\DRIVERS\sdbus.sys, 6.01.7601.17514 (English), 11/20/2010 04:54:02, 84992 bytes
Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02331028&REV_03\3&18D45AA6&0&EF
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/24/2011 22:57:58, 43008 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:07, 284672 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 22:58:37, 258560 bytes
Name: Intel(R) ICH9M-E LPC Interface Controller - 2917
Device ID: PCI\VEN_8086&DEV_2917&SUBSYS_02331028&REV_03\3&18D45AA6&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:20:43, 13888 bytes
Name: Ricoh R/RL/5C476(II) or Compatible CardBus Controller
Device ID: PCI\VEN_1180&DEV_0476&SUBSYS_02331028&REV_BA\4&371F484D&0&08F0
Driver: C:\Windows\system32\DRIVERS\pcmcia.sys, 6.01.7600.16385 (English), 7/13/2009 21:19:03, 180288 bytes
Name: Mobile Intel(R) 4 Series Chipset PCI Express Root Port - 2A41
Device ID: PCI\VEN_8086&DEV_2A41&SUBSYS_02331028&REV_07\3&18D45AA6&0&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:30:06, 153984 bytes
Please also check if the game crash creates an entry in the
event viewer in the "Windows Logs/Application" section.
If so, right click the entry, select "copy the details as text", and paste them in a new reply.
That's odd. Alternatively you can press the windows key or click the start button and type "event viewer".
Please open the Steam client. In the menu select "help/system information".
Right click on the information it shows and select "select all".
Right click again and select "copy".
Finally paste the results into a reply message in this thread by pressing CTRL-V.
It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.
Vendor: GenuineIntel
Speed: 2660 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Unsupported
Network Information:
Network Speed:
Operating System Version:
Windows Vista (32 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA Quadro NVS 160M
DirectX Driver Name: nvd3dum.dll
Driver Version: 8.17.11.9562
DirectX Driver Version: 8.17.11.9562
Driver Date: 20 Nov 2009
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA Quadro NVS 160M
VendorID: 0x10de
DeviceID: 0x6eb
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1440 x 900
Desktop Resolution: 1440 x 900
Primary Display Size: 20.00" x 12.52" (23.58" diag)
50.8cm x 31.8cm (59.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 256 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (High Definition Audio
Memory:
RAM: 3571 Mb
Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 152524 Mb
Largest Free Hard Disk Block: 29129 Mb
OS Install Date: Jul 06 2012
Game Controller: None detected
Installed software:
This is promising.
Your Steam client is running in Vista compatibility mode, which is known to cause crashes.
Please check the properties of the Steam.exe and your Steam icons and disable any compatibility mode settings.
Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
Afterwards check if the steam client now shows "Operating System Version: Windows 7" in "help/system information" and try if the game works.
You can test that, by renaming the savegame folder
C:\Users\ClaytonLap\Documents\Telltale Games\The Walking Dead
in order to deactivate it.
Do you have any security software running that you could try to disable?
Disconnecting from the internet is worth a try too.
Personal Firewalls, Internet Security suites, Antivirus and the like.
Have you already tried running the game in compatibility modes?
- Navigate to the install folder in windows exlorer ( C:\Program Files\Steam\steamapps\common\The Walking Dead\ )
- Right click WalkingDead101.exe and select "properties"
- Open the "Compatibility" tab
- Check "run this program in compatibility mode for"
- Select "Windows XP (Service Pack 3)"
and try to run the game.
If it still crashes, please try the same with compatibility mode for "Windows 98/ME".
i tryed diferent things, but the best answer seems to be.
also you can change the properties of the walkingdead101.exe and put it in XP sp3 mode seems to work sometimes, disconnecting your 360 controller seems to help (most on windows 8)
when i enabled "bureaubladsamestelling uitschakelen" the 4th checkbox in the property's tab of the walkingdead101.exe the game seems to start but only in windowed mode.
my safegame was also corrupted from the manny crashes...