Cannot launch The Walking Dead
Everytime I try to launch the game through steam it just has the steam popup and nothing happens then the game syncs. I am on Windows 7. Running the game in compatibility mode does not fix this issue same with running it as an admin.
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Further please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" or "support_data_mac.zip" to your next reply in this thread.
Did the game work properly before?
When did it stop working, and what could have changed in between?
Yeah when I first got the game it worked fine. I have done nothing to the games files so I do not know why it is not working. Many others are having the same issue.
First i would try renaming the savegame folder
C:\Users\Bonnies\Documents\Telltale Games\The Walking Dead
to deactivate it.
If that doesnt help, please try starting the game during a clean boot, and disabling your security software.
Booting clean in Windows Vista / 7:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. If running the game on Steam, re-check the "Steam Client Service"
8. Click on OK
9. Click Restart.
10. After reboot, run the game to see if it works.
After performing the necessary steps, restore your settings by doing the following:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer
event viewer in the "Windows Logs/Application" section.
If so, right click the entry, select "copy the details as text", and paste them in a new reply.
Source: Application Error
Date: 6/19/2013 12:00:57 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Shayne
Description:
Faulting application name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp: 0x515df55b
Faulting module name: steamclient.dll_unloaded, version: 0.0.0.0, time stamp: 0x51c0e0c0
Exception code: 0xc0000005
Fault offset: 0x380c7880
Faulting process id: 0x1654
Faulting application start time: 0x01ce6d1f543f8479
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
Faulting module path: steamclient.dll
Report Id: 92944859-d912-11e2-8038-e06995e468ff
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-19T19:00:57.000000000Z" />
<EventRecordID>46492</EventRecordID>
<Channel>Application</Channel>
<Computer>Shayne</Computer>
<Security />
</System>
<EventData>
<Data>WalkingDead101.exe</Data>
<Data>2013.4.4.20609</Data>
<Data>515df55b</Data>
<Data>steamclient.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>51c0e0c0</Data>
<Data>c0000005</Data>
<Data>380c7880</Data>
<Data>1654</Data>
<Data>01ce6d1f543f8479</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe</Data>
<Data>steamclient.dll</Data>
<Data>92944859-d912-11e2-8038-e06995e468ff</Data>
</EventData>
</Event>
What security tools do you have installed?
AVG is the only type of security tool I have.
Let's dig a bit deeper.
Please open the Steam client. In the menu select "help/system information".
Right click on the information it shows and select "select all".
Right click again and select "copy".
Finally paste the results into a reply message in this thread by pressing CTRL-V.
It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.
Vendor: GenuineIntel
Speed: 2793 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
Network Information:
Network Speed:
Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon HD 6570
DirectX Driver Name: aticfx32.dll
Driver Version: 12.104.0.0
DirectX Driver Version: 8.17.10.1191
Driver Date: 28 Mar 2013
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 6570
VendorID: 0x1002
DeviceID: 0x6759
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (2- Wireless Stereo He
Memory:
RAM: 8174 Mb
Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 953766 Mb
Largest Free Hard Disk Block: 392302 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
Installed software:
µTorrent
Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer
Ace of Spades
ActiveCheck component for HP Active Support Library
Adobe® Content Viewer
Adobe Acrobat X Pro - English, Français, Deutsch
Adobe AIR
Adobe Creative Suite 6 Design Standard
Adobe Download Assistant
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Help Manager
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Adobe Photoshop Elements 11
Adobe Reader X (10.1.7)
Adobe Shockwave Player 12.0
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Drag and Drop Transcoding
AMD Media Foundation Decoders
AMD OverDrive
And Yet It Moves
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Apple Application Support
Apple Mobile Device Support
Apple Software Update
Applian FLV and Media Player 3.1.1.12
Aquaria
Arma 2
Arma 2: DayZ Mod
Arma 2: Operation Arrowhead
Ask Toolbar
Autodesk SketchBook Express 2011 sp2
AVG 2013
Awesomenauts
B209a-m
Bastion
Battlefield 3™
Battlelog Web Plugins
BattlEye for OA Uninstall
BattlEye Uninstall
BBrowse22ssave
Beat Hazard
BIT.TRIP BEAT
BIT.TRIP RUNNER
Blio
Bonjour
Borderlands
Borderlands 2
Botanicula
Braid
BrowseToSave 1.74
BufferChm
Call of Duty(R) 4 - Modern Warfare(TM)
Call of Duty: Black Ops II - Multiplayer
Capsized
Capsule
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
ccc-utility64
CCleaner
CDX 2
Clownfish for Skype
Color Efex Pro 4
Conduit Engine
Counter-Strike: Source
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D3DX10
DAEMON Tools Lite
Dead Island
DeathSpank
Destinations
DeviceDiscovery
Diablo III
DisplayFusion 5.0.1
Don't Starve
Dota 2
Dota 2 Test
Dragon Age: Origins
Dyn Updater
EA Installer
EA Shared Game Component: Activation
Elements 11 Organizer
ESN Sonar
EVEREST Home Edition v2.20
Fallout Mod Manager 0.13.21
Fallout: New Vegas
FFsplit
FINAL FANTASY XIV - A Realm Reborn (Beta Version)
Firefall
FLV Converter
FLV Player
foobar2000 v1.1.7
Fractal: Make Blooms Not War
Fraps (remove only)
Free YouTube Downloader 3.5.136
From Dust
Futuremark SystemInfo
GameFly
Garry's Mod
GetSavin
GOG.com Downloader version 3.5.2
Gotham City Impostors
GPBaseService2
Grand Theft Auto: Vice City
Graph Maker
Guild Wars
Guild Wars 2
Half-Life 2
Hi-Rez Studios Authenticate and Update Service
HP Auto
HP Client Services
HP Customer Experience Enhancements
HP Customer Participation Program 13.0
HP Deskjet 3000 J310 series Basic Device Software
HP Deskjet 3000 J310 series Help
HP Imaging Device Functions 13.0
HP LinkUp
HP MediaSmart/TouchSmart Netflix
HP Odometer
HP Photosmart Plus B209a-m All-in-One Driver 14.0 Rel. 6
HP Print Projects 1.0
HP Product Detection
HP Setup
HP Setup Manager
HP Smart Web Printing 4.5
HP Solution Center 13.0
HP Support Assistant
HP Support Information
HP Update
HP Vision Hardware Diagnostics
HPAsset component for HP Active Support Library
HPPhotoGadget
hpPrintProjects
HPProductAssistant
HPSSupply
hpWLPGInstaller
HydraVision
ImgBurn
Intel® Watchdog Timer Driver (Intel® WDT)
Intel Extreme Tuning Utility
Intel(R) Management Engine Components
iTunes
Java 7 Update 21
Java Auto Updater
JavaFX 2.1.1
Junk Mail filter update
Killing Floor
Kobo
LabelPrint
League of Legends
Left 4 Dead 2
Little Inferno
LolMatches Client
LOLReplay
Lone Survivor
Machinarium
MarketResearch
Mass Effect
Mass Effect 2
McPixel
MediaFireDownloader
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170)
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106
Microsoft WSE 3.0 Runtime
Microsoft XNA Framework Redistributable 3.1
Microsoft XNA Framework Redistributable 4.0
Microsoft_VC80_ATL_x86
Microsoft_VC80_ATL_x86_x64
Microsoft_VC80_CRT_x86
Microsoft_VC80_CRT_x86_x64
Microsoft_VC80_MFCLOC_x86
Microsoft_VC80_MFCLOC_x86_x64
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFC_x86_x64
Microsoft_VC90_ATL_x86
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_CRT_x86
Microsoft_VC90_CRT_x86_x64
Microsoft_VC90_MFCLOC_x86
Microsoft_VC90_MFCLOC_x86_x64
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFC_x86_x64
mIRC
MotioninJoy Gamepad tool 0.7.1001
Mozilla Firefox 20.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT Redists
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mumble 1.2.3
NCDownloader
NCsoft Launcher
Network64
Nexon Game Manager
Nexus Mod Manager
NightSky
No Time to Explain
Norton Online Backup
NVIDIA PhysX
Oblivion mod manager 1.1.12
Oddworld: Abe's Oddysee
OnLive
Open Broadcaster Software
OpenAL
Orcs Must Die!
Organ Trail: Director's Cut
Origin
Osada
osu!
Paint.NET v3.5.10
Pando Media Booster
PCSX2 - Playstation 2 Emulator
PDF Complete Special Edition
PDF Settings CS6
Pinnacle Video Driver
PixelJunk Eden
PlanetSide 2
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
Pokémon Trading Card Game Online
Portal
Portal 2
Power2Go
PressReader
Primal Carnage
Project 64 version 2.1.0.1
Project64 1.6
Proteus
PSE11 STI Installer
Psychonauts
PS_AIO_06_B209a-m_SW_Min
PunkBuster Services
Puzzle Agent 2
QuickTime
Raptr
Razer Synapse 2.0
Realtek High Definition Audio Driver
Recovery Manager
Remote Graphics Receiver
Rochard
RoxioNow Player
Saints Row: The Third
Sam & Max 102: Situation: Comedy
Sanctum 2
Scan
SDFormatter
Seagate Dashboard 2.0
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Shatter
Shop for HP Supplies
Six Updater
Skype™ 6.5
Skype Click to Call
SmartWebPrinting
SolutionCenter
Source SDK Base 2007
StarCraft II
Status
Steam
Super Meat Boy
Superbrothers: Sword & Sworcery EP
swMSM
Synergy
System Requirements Lab CYRI
Team Fortress 2
Terraria
The Binding of Isaac
The Dream Machine
The Elder Scrolls IV: Oblivion
The Elder Scrolls V: Skyrim
The Sims(TM) 3
The Walking Dead
The Witcher 2
Thomas Was Alone
Tiny and Big: Grandpa's Leftovers
Toki Tori
Toki Tori 2
Toolbox
Torchlight II
TrayApp
Tribes: Ascend
Trine
Tunngle beta
Turba
Ubisoft Game Launcher
UnderCoverXP 1.23
Unofficial Oblivion Patch v3.2.0
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Vegas Pro 12.0 (64-bit)
Ventrilo Client
Veoh Web Player
Virtual Audio Cable 4.10
Vista Shortcut Manager
Visual Studio 2010 x64 Redistributables
Vuze Remote Toolbar
Wacom Tablet
Warcraft III
WebReg
WebTablet FB Plugin 32 bit
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Windosill
Windows Live Communications Platform
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Windows Live ID Sign-in Assistant
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Windows Live Language Selector
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Windows Live UX Platform Language Pack
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WinRAR 4.01 (32-bit)
World of Goo
World of Warcraft
X-Chat 2.8.6-2
Xiph.Org Open Codecs 0.85.17777
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Zinio Reader 4
Based on the error log i suggest you try uninstalling and reinstalling The Walking dead.
If that doesn't help, please try the uninstalling (and reinstalling) Steam as described here. It also mentions how you keep your installed games.
I have tried both of those.
One more thing i would try is unplugging the USB Headset.
I can also look at a log of what the game does while it tries to start, but i am not very confident it will bring useful results:
Start your system into a clean boot (as described earlier).
Then start process monitor.
Then immediately try starting the game again. Process monitor will log what the game does while it tries to start. Once the games .exe is closed (you can check in the Task manager), press CTRL+E in process monitor to stop event capturing. Then save the process monitor log (in the menu select "file/save", choose "All Events" and "PML Format", and choose a location).
Finally .zip the PML file (which will reduce the size significantly), and upload it to an instant filehoster and post the download link.