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Save files not being recognised

AlanzAlanz
edited July 2013 in The Walking Dead - PC/Mac Support
I have completed the game, with a save on a finished episode 5. After the announcement of the upcoming DLC I wanted to make sure that the save was still there (as the choices you made are supposedly going to affect the new episode) and the game refuses to recognise that it is. I believe I also had another save or two that I used to see the other choices, although they don't matter as much.

I really won't have the time, nor do I want to play through all episodes again.

I've attached the support tool results. I'd really really appreciate some help with this, thanks for the taking the time to read this.

Comments

  • DjNDBDjNDB Moderator
    edited July 2013
    This doesn't look right. The savegame folder doesn't seem to exist at all. At least not at the standard location.

    Are you running the game in any kind of compatibility mode?
  • AlanzAlanz
    edited July 2013
    Nope. Running it off Steam, with no compatibility settings enabled.
    cee948bab7.png

    And the save files are definitely there, under documents as they're supposed to be, right?
    67977de46b.png
    2d3bda6057.jpg
    2e64501188.png
  • DjNDBDjNDB Moderator
    edited July 2013
    I can't tell for sure by the screenshots if the entire path is the correct one, since you opened the document library, which behaves different than normal folders.

    Let's try it another way. Please try to open these paths in the explorer, by copying them into the address bar, and tell me which one exists.
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    %PUBLIC%\Documents\Telltale Games\The Walking Dead
  • AlanzAlanz
    edited July 2013
    Sorry about that, here you are. So it's under Public.

    C:\Users\Public\Documents\Telltale Games\The Walking Dead

    f9c8d93d70.png
  • DjNDBDjNDB Moderator
    edited July 2013
    Alright. That does explain why the support tool couldn't find it, but normally that location is only used when the game runs in win98/me compatibility mode.

    I still don't understand why
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    doesn't exist on your system, because that normally gets created the first time the game starts, and since you started the game to see if your saves are there it should exist.

    Anyway, please try copying the "The Walking Dead" folder from
    C:\Users\Public\Documents\Telltale Games\
    to
    %USERPROFILE%\Documents\Telltale Games\
    and test if the game recognizes your saves.

    If that doesn't work, you can try running the game in win98/me compatibility mode.
  • AlanzAlanz
    edited July 2013
    Well this is weird.

    So I copied the folder to the correct location and upon launching the game it has given me a random save with episode 1 completed...

    And trying to run it in compatibility mode just makes it crash at launch I'm afraid.
  • DjNDBDjNDB Moderator
    edited July 2013
    Something is very weird with your savegames, and I don't know what could have happened to them.
    If you only see one slot with an episode 1 game then you can't access all the .save files, because they need the proper prefs.prop.

    If you don't have a backup somewhere there's only little hope.
    You can try the "restore previous version" feature (right click, "properties", "restore previous version") on the prefs.prop in
    %PUBLIC%\Documents\Telltale Games\The Walking Dead
    If there are any earlier versions, try finding the one that matches the latest date of all your .saves file as close as possible, and restore it.

    Then copy that prefs.prop to
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
  • AlanzAlanz
    edited July 2013
    Doesn't seem to be any previous versions.. :/

    I'll just play from episode 2. Thanks for trying, you saved me around 2 hours anyway. I'm sure I can just marathon the rest tomorrow. Much appreciated!
This discussion has been closed.