Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" or "support_data_mac.zip" to your next reply in this thread.
Last login: Thu Jul 4 18:13:00 on ttys000
comm-114:~ mcmaho25$
comm-114:~ mcmaho25$ run
-bash: run: command not found
comm-114:~ mcmaho25$ open
Usage: open [-e] [-t] [-f] [-W] [-R] [-n] [-g] [-h] [-b <bundle identifier>] [-a <application>] [filenames]
Help: Open opens files from a shell.
By default, opens each file using the default application for that file.
If the file is in the form of a URL, the file will be opened as a URL.
Options:
-a Opens with the specified application.
-b Opens with the specified application bundle identifier.
-e Opens with TextEdit.
-t Opens with default text editor.
-f Reads input from standard input and opens with TextEdit.
-F --fresh Launches the app fresh, that is, without restoring windows. Saved persistent state is lost, excluding Untitled documents.
-R, --reveal Selects in the Finder instead of opening.
-W, --wait-apps Blocks until the used applications are closed (even if they were already running).
--args All remaining arguments are passed in argv to the application's main() function instead of opened.
-n, --new Open a new instance of the application even if one is already running.
-j, --hide Launches the app hidden.
-g, --background Does not bring the application to the foreground.
-h, --header Searches header file locations for headers matching the given filenames, and opens them.
comm-114:~ mcmaho25$
The file “create_support_data.sh.command” could not be executed because you do not have appropriate access privileges.
is what happens when i double click
The file “create_support_data.sh.command” could not be executed because you do not have appropriate access privileges.
is what happens when i double click
That's odd. Usually it still has the execute privileges after unzipping.
Please open a terminal, navigate to the folder that contains the create_support_data.sh.command
and run
chmod +x create_support_data.sh.command
Okay, that's a start, but not everything.
Please let the script run until it shows "process completed" at the bottom.
Then attach the support_data_mac.zip to a reply. To do that click "go advanced" below the reply input field, and click the "manage attachments" button below.
Okay, same as before in the terminal, with this command:
chmod +x /Users/mcmaho25/Downloads/Mac_Support_Tool/Mac_prefs_steam2save/prefs_steam2save.command
Comments
comm-114:~ mcmaho25$
comm-114:~ mcmaho25$ run
-bash: run: command not found
comm-114:~ mcmaho25$ open
Usage: open [-e] [-t] [-f] [-W] [-R] [-n] [-g] [-h] [-b <bundle identifier>] [-a <application>] [filenames]
Help: Open opens files from a shell.
By default, opens each file using the default application for that file.
If the file is in the form of a URL, the file will be opened as a URL.
Options:
-a Opens with the specified application.
-b Opens with the specified application bundle identifier.
-e Opens with TextEdit.
-t Opens with default text editor.
-f Reads input from standard input and opens with TextEdit.
-F --fresh Launches the app fresh, that is, without restoring windows. Saved persistent state is lost, excluding Untitled documents.
-R, --reveal Selects in the Finder instead of opening.
-W, --wait-apps Blocks until the used applications are closed (even if they were already running).
--args All remaining arguments are passed in argv to the application's main() function instead of opened.
-n, --new Open a new instance of the application even if one is already running.
-j, --hide Launches the app hidden.
-g, --background Does not bring the application to the foreground.
-h, --header Searches header file locations for headers matching the given filenames, and opens them.
comm-114:~ mcmaho25$
That doesn't look like it at all.
is what happens when i double click
That's odd. Usually it still has the execute privileges after unzipping.
Please open a terminal, navigate to the folder that contains the create_support_data.sh.command
and run
chmod +x create_support_data.sh.command
afterwards you should be able to run it.
comm-114:~ mcmaho25$ /Users/mcmaho25/Downloads/Mac_Support_Tool/create_support_data.sh.command
-bash: /Users/mcmaho25/Downloads/Mac_Support_Tool/create_support_data.sh.command: Permission denied
comm-114:~ mcmaho25$
please list the folder with
ls
and post the result.
-bash: /users/mcmaho25/downloads/mac_support_tool/create_support_data.sh.command: Permission denied
comm-114:~ mcmaho25$
You didn't answer my question, and didn't run ls in the folder.
i have no idea what i am doing, i am trying to keep up and have no clue what is happening
Then copy the command line below into it, and press enter.
chmod +x /Users/mcmaho25/Downloads/Mac_Support_Tool/create_support_data.sh.command
Then use Finder to go to the Downloads/Mac_Support_Tool/ folder, and doubleclick on the file create_support_data.sh.command
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro9,2
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Boot ROM Version: MBP91.00D3.B08
SMC Version (system): 2.2f41
Sudden Motion Sensor:
State: Enabled
Software:
System Software Overview:
System Version: OS X 10.8.4 (12E55)
Kernel Version: Darwin 12.4.0
Time since boot: 1 day12 minutes
Graphics/Displays:
Intel HD Graphics 4000:
Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Audio:
Intel High Definition Audio:
Audio ID: 82
Headphone:
Connection: Combination Output
Speaker:
Connection: Internal
Internal Microphone:
Connection: Internal
S/PDIF Optical Digital Audio Output:
Connection: Combination Output
External Microphone / iPhone Headset:
Connection: Combination Output
HDMI / DisplayPort Output:
Connection: Display
Devices:
Built-in Microphone:
Default Input Device: Yes
Input Channels: 2
Manufacturer: Apple Inc.
Current SampleRate: 48000
Transport: Built-in
Built-in Output:
Default Output Device: Yes
Default System Output Device: Yes
Manufacturer: Apple Inc.
Output Channels: 2
Current SampleRate: 48000
Transport: Built-in
YC-SoundRecord:
Input Channels: 2
Manufacturer: YuChen Studios Sound Driver
Output Channels: 2
Current SampleRate: 44100
Transport: Unknown
After Effects 11.0.1:
Manufacturer: Apple, Inc.
Current SampleRate: 0
Transport: Unknown
Prelude 1.0:
Manufacturer: Apple, Inc.
Current SampleRate: 0
Transport: Unknown
Premiere Pro 6.0:
Manufacturer: Apple, Inc.
Current SampleRate: 0
Transport: Unknown
TheWalkingDead.app locations:
/Users/mcmaho25/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app
TheWalkingDead folders:
Please let the script run until it shows "process completed" at the bottom.
Then attach the support_data_mac.zip to a reply. To do that click "go advanced" below the reply input field, and click the "manage attachments" button below.
You have 2 active prefs.prop files.
Please run this script to fix it. It creates backup copies of both prefs.prop files, and moves the Steam prefs.prop to the savegame folder.
chmod +x /Users/mcmaho25/Downloads/Mac_Support_Tool/Mac_prefs_steam2save/prefs_steam2save.command
comm-114:~ mcmaho25$
chmod +x /Users/mcmaho25/Downloads/Mac_prefs_steam2save/prefs_steam2save.command
comm-114:~ mcmaho25$ chmod +x /Users/mcmaho25/Downloads/Mac_prefs_steam2save/prefs_steam2save.command
comm-114:~ mcmaho25$
comm-114:~ mcmaho25$ /Users/mcmaho25/Downloads/Mac_prefs_steam2save/prefs_steam2save.command ; exit;
creating prefs.prop backups
Moving Steam prefs.prop to Savegame folder
mv: /Users/mcmaho25/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/default/prefs.prop: No such file or directory
logout
[Process completed]
I'll check now and see if it has worked