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Episode 5 won't start, screen goes to black - Mac OSX

ROSSterROSSter
edited July 2013 in The Walking Dead - PC/Mac Support
Hi guys,

I've recently purchased the walking dead on steam. I have played through episodes 1-4. When I got to start episode 5 the game proceeds to the next screen and gets stuck on a black screen permanently. My only options then are force quitting the game. I've tried starting a fresh game on episode 5 alone only to have the same thing happen.

Im running the latest version of OS X 10.8.4.

I've run the support code and attached one of the files. The data file is too large for the forum's size restrictions.

Comments

  • DjNDBDjNDB Moderator
    edited July 2013
    Can't do much without the data.txt. The support tool also creates a file named support_data_mac.zip once it's run trough, which should be small enough to attach.
    If that's not the case for some reason, you can upload the data.txt to an instant filehoster and post the download link.
  • ROSSterROSSter
    edited July 2013
    http://www.mediafire.com/download/ku5t7dpdvpp2s8o/data.txt

    Here's a link to the data file.
  • DjNDBDjNDB Moderator
    edited July 2013
    Please try verifying the game cache files.

    If that doesn't fix it, please run this script to clean the SyncFS folder.
  • ROSSterROSSter
    edited July 2013
    Those didn't seem to fix it. I Also reinstalled the game. Nothing has solved the issue. I was told one file was missing and would be downloaded however even that doesn't seem to solve the issue. No matter how many times I run the steam check, it comes up saying theres a missing file.



    This is what I got from the script.

    Last login: Fri Jul 26 10:34:19 on ttys000
    Andrews-MacBook-Pro:~ andrewross$ /Users/andrewross/Downloads/SyncFS_Cleanup.sh\ 2.command ; exit;
    Removing files in SyncFs/Temp/
    rm: /Users/andrewross/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Temp/*: No such file or directory
    Removing files in SyncFs/Meta/
    Removing files in SyncFs/Data/WalkingDead101PatchFs/
    rm: /Users/andrewross/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Data/WalkingDead101PatchFs/*: No such file or directory
    logout

    [Process completed]
  • DjNDBDjNDB Moderator
    edited July 2013
    What file does it say is missing?
    Can you upload a bigger version of the screenshot? It's unreadable.
  • ROSSterROSSter
    edited July 2013
    Heres the bigger version of the pic: http://www.mediafire.com/download/yfcq3wh74c4gmdq/Screen_Shot_2013-07-26_at_1.19.18_PM.png

    As for the check, it then downloads the missing file, says completed. Episode 5 still starts in a black screen. I then run the check again, and it mentions the missing file that had just be downloaded is again missing.
  • DjNDBDjNDB Moderator
    edited July 2013
    So it doesn't mention the name of the missing file anywhere?
  • ROSSterROSSter
    edited July 2013
    Doesn't seem to. Just says it will download it. Steam starts downloading a file and quickly completes. Nothing happens after that, however it says 0/0 bytes updated. I've tried re-installing the game and the steam app.
  • Alex))Alex))
    edited July 2013
    У меня игра запускается и пишет начать игру я жму и всё зависает((
  • DjNDBDjNDB Moderator
    edited July 2013
    Let's try something entirely different. Please create a new User account on your mac and install the game there again. Then try if you can start episode 5 on that fresh installation.
    If it works, we can try copying over your savegames.
  • ROSSterROSSter
    edited July 2013
    Awesome that worked, and my save files were present on the new user as well. Guess ill be sure to beat the game on the new user. Should be an acceptable alternative for now. Thank you for the help!
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