›

Sad story of a (probably) lost shipment

El MariachiEl Mariachi
edited June 2008 in Shopping or Activation Support
Hi,
I received confirmation of shipment for my order a little more than two months ago, but it hasn't arrived yet :(

I have sent a couple of e-mails to support@telltalegames.com, and just got one automated response (this happened at least 4 days ago), I've checked the spam folder and all, but nothing.

So I decided to post here, where it would be harder for any answer to get lost ;)

Comments

  • EmilyEmily Telltale Alumni
    edited June 2008
    I wrote back to you about an hour after you sent your email on June 4, saying we'd send a replacement and asking you to confirm your shipping address. I'm sorry the email didn't reach you (strange, since you got the auto response...)

    I believe your replacement was sent out on Thursday but I'll have to double check with the person I asked to do it, since I was out of the office that day.

    (I also just sent a response to the email you sent yesterday, please check your spam folder and see if that one shows up.)
  • El MariachiEl Mariachi
    edited June 2008
    Wow! That's what I call fast! ;)

    My address is right, I have received things from you guys before.

    Thanks for the great service!

    PS: I've been checking the spam folder almost hourly and I can assure you I have nothing from you, but I can tell where to buy really cheap pills now ;)
  • EmilyEmily Telltale Alumni
    edited June 2008
    Does your email have a blacklist? If yes, could you make sure telltalegames.com isn't on it? It's a longshot since you did receive the autoresponse, but it would explain why the emails aren't even showing up in your spam folder. (My mom once accidentally ended up on my blacklist and it took us weeks to figure out why her emails weren't reaching me...)
  • El MariachiEl Mariachi
    edited June 2008
    No, no blacklists. I know gmail can be a bit picky with false positives, but at least the mails end in the spam folder!! There are no signs at all of any mail from you.

    I've created a filter that highlights any mail from @telltalegames.com and added support@telltalegames.com . I don't know if that could work, you could try to send me something and see if it gets through
  • EmilyEmily Telltale Alumni
    edited June 2008
    Well, once there's a support ticket opened, the mail isn't coming from support@telltalegames.com, but from issue-10000 (or whatever your issue number is) @telltalegames.com. So adding support@telltalegames.com to a whitelist probably won't help.

    Anyway, as long as you're getting other emails from us (order confirmations, etc.), it doesn't matter that much. Hopefully you won't have to email support too often. :D
This discussion has been closed.