Vertical stripes through the start screen, picture not working in game
I'm on a mac, 10.6.8. When I first load the game, the start screen has these vertical stripes going through it, making about half of the picture unseeable. In addition, when I go to play the game, sometimes the picture is fine, sometimes the picture has this line of colors across the bottom, and sometimes it looks like the black and white static on a tv not getting a signal. Has anyone else experienced this, and do you know how to fix it? I've gone through the graphics options and turned the quality on low and the anti-aliasing off, but neither have worked at all. All help is greatly appreciated!
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Can you please provide me with a DxDiag?
For Mac: Select the Apple logo on the top toolbar of you desktop, then select 'About this Mac', and then 'More info...'. Now Select 'File' on the top toolbar of your desktop, then find 'Save As'. Choose a filename to easily find the document after saving, and most importantly change the file format to an easy to read document type (RTF is recommended). After you save the file, find and open it. Now press Cmd+A to select all text, and Cmd+C to copy and Cmd+V to paste the 'System Information' and 'Display Devices' sections of this file into a reply to this thread and I will attempt to assist you.
Done and done. For what it's worth, I never had this problem with season one. Please let me know if you need more than this, I only copied some because the whole thing was several hundred thousand characters too long to post.
Hardware:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP21.00A5.B08
SMC Version (system): 1.14f5
Serial Number (system): W87040H0W0M
Hardware UUID: 00000000-0000-1000-8000-0017F2CFE412
Sudden Motion Sensor:
State: Enabled
Network:
Bluetooth DUN:
Type: PPP (PPPSerial)
Hardware: Modem
BSD Device Name: Bluetooth-Modem
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
FTP Passive Mode: Yes
Service Order: 0
Ethernet:
Type: Ethernet
Hardware: Ethernet
BSD Device Name: en0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: 00:17:f2:cf:e4:12
Media Options:
Media Subtype: Auto Select
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 1
FireWire:
Type: FireWire
Hardware: FireWire
BSD Device Name: fw0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Ethernet:
MAC Address: 00:19:e3:ff:fe:6e:83:56
Media Options: Full Duplex
Media Subtype: Auto Select
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 2
AirPort:
Type: AirPort
Hardware: AirPort
BSD Device Name: en1
IPv4 Addresses: 192.168.1.6
IPv4:
Addresses: 192.168.1.6
Configuration Method: DHCP
Interface Name: en1
Network Signature: IPv4.Router=192.168.1.1;IPv4.RouterHardwareAddress=00:1f:33:22:1c:68
Router: 192.168.1.1
Subnet Masks: 255.255.255.0
IPv6:
Configuration Method: Automatic
DNS:
Server Addresses: 192.168.1.1
DHCP Server Responses:
Domain Name Servers: 192.168.1.1
Lease Duration (seconds): 0
DHCP Message Type: 0x05
Routers: 192.168.1.1
Server Identifier: 192.168.1.1
Subnet Mask: 255.255.255.0
Ethernet:
MAC Address: 00:19:e3:d4:32:a4
Media Options:
Media Subtype: Auto Select
Proxies:
Exceptions List: *.local, 169.254/16
FTP Passive Mode: Yes
Service Order: 3
Software:
System Software Overview:
System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: Josh Callum’s MacBook Pro 17"
User Name: Josh Callum (user)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 1:18
ATA:
ATA Bus:
MATSHITADVD-R UJ-85J:
Model: MATSHITADVD-R UJ-85J
Revision: FAV1
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Power Off: Yes
Audio (Built In):
Intel High Definition Audio:
Audio ID: 26
Headphone:
Connection: Combination Output
Internal Microphone:
Connection: Internal
Speaker:
Connection: Internal
Line Input:
Connection: Combination Input
S/PDIF Optical Digital Audio Output:
Connection: Combination Output
S/PDIF Optical Digital Audio Input:
Connection: Combination Input
Bluetooth:
Apple Bluetooth Software Version: 2.4.5f3
Hardware Settings:
Address: 00-17-f2-ba-a5-03
Manufacturer: Cambridge Silicon Radio
Name: Josh Callum’s MacBook Pro 17"
Firmware Version: 1965
Bluetooth Power: On
Discoverable: Yes
Vendor ID: 0x5ac
Product ID: 0x8205
HCI Version: 3 (0x3)
HCI Revision: 1965 (0x7ad)
LMP Version: 3 (0x3)
LMP Subversion: 1965 (0x7ad)
Device Type (Major): Computer
Device Type (Complete): Macintosh Portable
Composite Class Of Device: 3670284 (0x38010c)
Device Class (Major): 1 (0x1)
Device Class (Minor): 3 (0x3)
Service Class: 448 (0x1c0)
Requires Authentication: No
Services:
Bluetooth File Transfer:
Folder other devices can browse: ~/Public
Requires Authentication: Yes
State: Enabled
Bluetooth File Exchange:
Folder for accepted items: ~/Downloads
Requires Authentication: No
When other items are accepted: Ask
When PIM items are accepted: Ask
When receiving items: Prompt for each file
State: Enabled
Incoming Serial Ports:
Serial Port 1:
Name: Bluetooth-PDA-Sync
RFCOMM Channel: 3
Requires Authentication: No
Outgoing Serial Ports:
Serial Port 1:
Address:
Name: Bluetooth-Modem
RFCOMM Channel: 0
Requires Authentication: No
Diagnostics:
Power On Self-Test:
Last Run: 12/17/13 7:48 PM
Result: Passed
Disc Burning:
MATSHITA DVD-R UJ-85J:
Firmware Revision: FAV1
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: To show the available burn speeds, insert a disc and choose View > Refresh
Ethernet Cards:
Marvell Yukon Gigabit Adapter 88E8053 Singleport Copper SA:
Name: ethernet
Type: Ethernet Controller
Bus: PCI
Vendor ID: 0x11ab
Device ID: 0x4362
Subsystem Vendor ID: 0x11ab
Subsystem ID: 0x5321
Revision ID: 0x0022
Link Width: x1
BSD name: en0
Kext name: AppleYukon2.kext
Location: /System/Library/Extensions/IONetworkingFamily.kext/Contents/PlugIns/AppleYukon2.kext
Version: 3.2.1b1
FireWire:
FireWire Bus:
Maximum Speed: Up to 800 Mb/sec
Graphics/Displays:
ATI Radeon X1600:
Chipset Model: ATY,RadeonX1600
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
ROM Revision: 113-xxxxxx-158
EFI Driver Version: 01.00.158
Displays:
Color LCD:
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Memory:
Memory Slots:
ECC: Disabled
BANK 0/DIMM0:
Size: 1 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0xAD00000000000000
Part Number: 0x48594D503531325336344350382D59352020
Serial Number: 0x00003003
BANK 1/DIMM1:
Size: 1 GB
Type: DDR2 SDRAM
Speed: 667 MHz
Status: OK
Manufacturer: 0xAD00000000000000
Part Number: 0x48594D503531325336344350382D59352020
Serial Number: 0x04008003
Power:
Battery Information:
Model Information:
Manufacturer: SMP
Device name: ASMB014
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0102
Charge Information:
Charge remaining (mAh): 5770
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 5770
Health Information:
Cycle count: 402
Condition: Normal
Battery Installed: Yes
Amperage (mA): 132
Voltage (mV): 12614
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 60
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 60
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x0020aeb6
Charging: No
Power Events:
Next Scheduled Events:
Type: Shut Down
Scheduled By: Repeating Event
Time: 12/18/13 2:35 AM
Repeating Events:
Type: Shut Down
Time: 2:35 AM every day
Here's a screen shot of the start screen. As you can see, the second time around the picture got worse.
Hey man, not trying to be pushy, but have you seen anything that might help?
According to your system information, your graphics card only has 256mb of dedicated memory. Unfortunately this is below the game's minimum system requirements (512 mb). I apologize for the inconvenience.
Thank you for the info. Is there any way I can boost my graphics card?
Unfortunately, the only way to increase your decidated memory is to purchase a new graphics card that meets the minimum system requirements. Again, apologies for the inconvenience.