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Bought the game but no unlockfile

kaydeekaydee
edited December 2013 in The Walking Dead - Season 2 - PS3 Support

Hey, I redeemed the game from code (that I got from PR), and it says "Trial & Unlock" but when I download it only downloads the Trial and no unlock key like normal. Had no problems with Season 1, 400 Days or with Wolf among Us Episode 1.

So now I got a Trial version that can´t import old save file and when I choose chapters it says Purchase.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    When you unlocked the game on the Store page, were there two different options to download? One being the trial and the other being the unlock key. The unlock key should be about 2-3mb in size. If you haven't downloaded it, may I suggest looking either in your Downloads page, or on the game's page for the unlock download.

  • kaydeekaydee

    In my download list there is only one item The Walking Dead: Season 2 - Ep.1, All That Remains Trial & Unlock (737Mb)

    And the store lists both

    Alt text

    The Walking Dead: Season 2 - Ep.1, All That Remains Trial & Unlock (737Mb) The one marked as purchased
    The Walking Dead: Season 2 - Ep.1, All That Remains PSN Game (740Mb)

    On the last one there I can Download to PS3, but that downloads the same thing only the Trial (737Mb) no unlock key at all.

    When I look at my Purchase history I see this

    Alt text

    Download the trial version of The Walking Dead: Season Two, a five-part game series that continues the story of Clementine, a young girl orphaned by the undead apocalypse. Left to fend for herself, she has been forced to learn how to survive in a world gone mad.

    If you like this free trial, the full game upgrade can be downloaded from PlayStation®Store.

    So looks like the code I got from PR/reviews only game me the Trial for some reason and not the full episode, kind of odd since it was already released when we got the code.

    TelltaleMike posted: »

    When you unlocked the game on the Store page, were there two different options to download? One being the trial and the other being the unlock

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience, if you are still running into this issue, I would contact our Support Staff at Support@Telltalegames.com for further assistance.

    kaydee posted: »

    In my download list there is only one item The Walking Dead: Season 2 - Ep.1, All That Remains Trial & Unlock (737Mb) And the store li

  • AlwayzGamezTVAlwayzGamezTV

    We have run in to the same issue as well. Was planning to do a review for our website but all we got was the trial version not the full unlock. Also with it being the holiday season, there is no email contacts at the moment.

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you emailed our Support Staff, you should be getting an email back within the next day or two. If not I can try to assist you here. Can you please clarify if you've bought the season pass, or Episode 1?

    AlwayzGamezTV posted: »

    We have run in to the same issue as well. Was planning to do a review for our website but all we got was the trial version not the full unlock. Also with it being the holiday season, there is no email contacts at the moment.

This discussion has been closed.