Xbox 360 retail disc glitch (lagging) Season 1, Xbox 4GB Slim console.
Hi
I live in the Republic of Ireland in Europe. I just got the retail disc version of the Walking Dead season 1 game and have the bad lagging issues that everyone is talking about as I have the 4GB slim Xbox. I have sent the email with the receipt and photo and appropriate form filled out but I read something about it maybe being closed and that you do not oblige European versions of the disc.
So firstly can I still receive the downloadable codes and
Secondly can you fix the problem for European versions of the disc and provide the download codes.
This discussion has been closed.
Comments
Can you please send me a private message with your email address, and the unique ticket number that you received when first emailing support? I will then be able to look into your issue further, and try to get it resolve for you. I apologize for any inconvenience you have experienced. (To send a Private Discussion, click on a Username, and click on Private Discussion on the left hand side of the page.)
Hi Mike
Did you receive my private mail. Im not sure if the private mail has been sent properly
Apologies, but I did not receive a private message from you. Let me try to send you one, and then you reply to it. You can reply to a received private message by clicking on the megaphone next to the shopping cart at the top right of the screen. It will load your Feed page where my message will show up in purple.
Mike I dont know how the private conversation works I haven't received any messages from you and I have sent you three messages so I dont now whats going on. My email address is quinngraeme@gmail.com. The number I got from emailing support is 22621. Email me whenever you can
Thanks
Graeme
I apologize for the inconvenience. It seems that we have replied to your email yesterday at 10:46 am, our time. You should have received it around 6:45 pm, your time yesterday. If you did not receive it, please note that claims are processed in the order they are received and will be processed in no more than four weeks. If you have any further questions, please email twdclaim@telltalegames.com.
Hi Mike
Yes I did receive that email, thank you very much for your help. You were very helpful and quick to respond to my queries. I will look forward to playing the Walking Dead game as I heard great things about it
Thank you again
Graeme
Hi I am also experiencing glitchy gameplay/ lagging gameplay, but not in the cutscenes. I have the same console as natchos.
My apologies. If you are experiencing this issue, please contact/email our Support Staff at Support@Telltalegames.com, and they will be able to assist you further with this particular issue. Please make sure to include all of the information of your exact issue, in the email.