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Season 1, ep 2-5 not restoring, workaround doesn't help

kimeffindealkimeffindeal
edited February 2014 in The Walking Dead - iOS Support

Last year I downloaded Season1 and bought the 2-5 ep bundle (listed in my iTunes acct history). At one point, I deleted the game from my iPad and recently re-downloaded it (from cloud), but when I click on "restore" it prompts me to buy it again. This seems to be something you know about and are working on.

I tried the workaround suggested, where you disconnect, and I got to the 2-5 bundle screen, but it still prompted me to buy, not restore (or "get").
Some people in the forum claim that since this was purchased through App Store that Apple is in charge of it, but when I contact their support staff they told me to contact the developer.

Please help! I want to fight zombies again!

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. As long as you are logged into the same account that you originally purchased the game on, you should be able to follow the purchase path. When it alerts you to 'Buy' the game, you should be able to hit the 'Buy' button, and it will alert you that you have already purchased the game, and to download the game for free.

  • PoliticaPolitica

    Mike, I dearly wish that we're true for me, but it's not. I've tried the suggested workaround for my iOS game at least four times with no joy. Do you have any other suggestions?

    TelltaleMike posted: »

    I apologize for the inconvenience. As long as you are logged into the same account that you originally purchased the game on, you should be ab

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If the workaround does not work for you, I recommend contacting Apple Support for further assistance regarding this issue. I apologize I could not be of more help.

    Politica posted: »

    Mike, I dearly wish that we're true for me, but it's not. I've tried the suggested workaround for my iOS game at least four times with no joy. Do you have any other suggestions?

  • kimeffindealkimeffindeal

    I contacted Apple Support and they said that only the developer can restore in-app purchases.

    TelltaleMike posted: »

    If the workaround does not work for you, I recommend contacting Apple Support for further assistance regarding this issue. I apologize I could not be of more help.

  • an2ny79an2ny79

    Oh huh.... I have installed the episodes to my iPhone5 which unfortunately I will be returning back to ATT for replacement... Now, do I need to purchase the whole episode bundles again???? that's $20 bucks..

  • TelltaleMikeTelltaleMike Former Telltale Staff

    If you are running into this issue, please read this FAQ on our community support forum to learn suggestions on how to restore your previously purchased episodes on your iOS device here:

    http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

    Again, apologies for any inconvenience you have experienced.

This discussion has been closed.