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Just bought game for PC. DOESNT WORK!

Legendar_jewLegendar_jew
edited February 2014 in The Walking Dead - PC/Mac Support

I just bought seasons 1 and 2 on this site for $52 and digitally downloaded both games. I clicked to play the season 1 game after it installed and it just stays at the loading screen. Ive let it sit for up to 30m. Ive restarted the computer, Ive uninstalled and reinstalled the game and I cant play it. Just stays at the stupid loading screen. PLEASE ADVISE ON HOW I CAN FIX THIS. I AM NOT INTERESTED IN A REFUND, I AM INTERESTED IN PLAYING THE DAMN GAME THAT I PURCHASED.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse)

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    If this does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

This discussion has been closed.