Game won't start
I have been trying to play my game and it will start loading but won't go past the loading screen
here's the link to the tool data
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I have been trying to play my game and it will start loading but won't go past the loading screen
here's the link to the tool data
Comments
I apologize for the inconvenience. I noticed you have a Gigabyte technology computer. There are known issues with some Gigabyte motherboards that prevented multiple games from running. You may need to update your BIOS which you can do at Gigabyte's website.
It's also possible this is an audio issue. Please try unplugging all speakers and mics. Then make sure you have headphones plugged into the audio jack on your computer.
Lastly, you may need to install the Microsoft Visual C++ 2010 SP1 Redistributable Package. Here is a link to the file:
http://www.microsoft.com/en-us/download/details.aspx?id=8328
Can I ask that you look at my save files as well. I've done everything I can on my end to figure them out. Hopefully it's a simple fix for you guys.
http://www.sendspace.com/file/7b4tnn
Thanks for your help.
Please do a search on your computer for prefs.prop. You should only have one copy of this file in your save game directory. If you find another copy elsewhere, this needs to be removed. Usually this duplicate file can be found in either a Gamedata folder adjacent to your save directory, or in your installation folder. If you are playing on Steam, you will need to find the Walking Dead game data within your Steam installation folder. If you remove this prefs file, but still experience the issue, then it's possible the duplicate file is being recognized instead of the prefs in your save directory. Please take the duplicate file and move it into your save folder (which will overwrite the existing file). You may want to back-up both of these files before attempting this process, just in case.
Unfortunately, if this does not resolve your issue, then your prefs file has most likely been corrupted. This is rare, but can happen if the save is compromised (for example, if the game crashes during an autosave, or if the game is closed using Task Manager). If this is the case, then the corrupted prefs can no longer be used and should be removed from your computer to prevent any further complications.