Problems Downloading Season 1 Ep. 2 (on Mac)|
I can't seem to get it to download, it starts off fine, but slows down and freezes at 98%, I know this has already been mentioned before, but that was two months ago and it does not seem like the issue has been fixed! I have also tried the alternative downloads which also won't work because apparently the file doesn't exist, please help! thank you
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Please try making sure that you do not have any anti-virus or internet firewall programs running that may be blocking the game from accessing our servers. Also, please try restarting your computer and/or resetting your internet, and try the download again.
If you are unable to resolve this issue you may find some further assistance in our forum. One of moderators put together an unofficial guide for Mac users here - https://www.telltalegames.com/forums/showthread.php?t=33233 . Please take a look at this thread and see if this solution works for you. This may appear complicated on the surface, but the 'Manual Download' option should be fairly straight forward if you'd like to try it.
After trying this, if you are still unable to download the episode, please contact/email our Support Staff at Support@Telltalegames.com for further assistance regarding this issue. I apologize for any inconvenience this has caused you.