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(Possibly) Depth of Field Blurring Issue?

Yes_ManYes_Man
edited February 2014 in The Walking Dead - PC/Mac Support

So, with The Walking Dead Season 2, I've come across a minor issue. I'm not sure if it's a bug or maybe just some problem with how my video card is rendering things, but during come cut scenes I'll have some strange blurring effects going on. The best guess I have as to what it is is that for some reason the Depth of Field effects are being rendered in the foreground instead of the background, but this is just a guess.

Example

It happened during this scene (only while Clementine was on the ground), while Clementine was pulling the items from her backpack, and when Clementine was sitting at the rock after being bitten by Sam. It's not a HUGE issue, as it typically only occurs during one small part of a cut scene, but it's happened frequently enough that I'm wondering what's going on. So some suggestions even on how to disable the Depth of Field effects, if possible.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff
    edited February 2014

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer's BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    If this does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this thread with the download link copied and pasted into your reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

This discussion has been closed.