›

Season 2 episode 1 freeze

SilverwindpegasusSilverwindpegasus
edited March 2014 in The Walking Dead - PC/Mac Support

I just recently purchased this game and while I was playing it, the game froze on the same spot quite repeatedly. I've searched for a solution to no results to why it kept freezing in the exact same spot every time. It kept freezing when I enter the cabin in the middle of the woods after leaving the shed, As I went up the stairs into the doctors daughters room and ask for help, the whole game goes unresponsive.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    If this does not resolve your issue, please read this forum Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

  • SilverwindpegasusSilverwindpegasus

    After verifying my cache, they found a corrupt file and replaced it, Now it works perfectly, thank you.

This discussion has been closed.