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Start up error

mtink3mtink3
edited March 2014 in The Wolf Among Us - PC/Mac Support

Hi there,
I bought TWAU on Saturday, March 29, and when I ran it, it started up fine. Now, whenever I try to run it on Steam it goes to the "Preparing to launch The Wolf Among Us" pop-up and stays there. I've uninstalled and reinstalled the game several times, but nothing helps. I'm running it on Windows XP.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    If this does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/51153/twau-support-tool

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

This discussion has been closed.