I apologize for the inconvenience. Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.
Then after restarting the device, please reset the WiFi by turning the WiFi settings Off, and back On again. Then start the game application, and it should now work.
This may be because you are on an older iOS version. Can you please clarify if you are updated to iOS 6 or iOS 7? Also, please try deleting the application, and then re-downloading it from the App Store, then turning off your device before you try playing it, and wait a few minutes. Then restart the device, and start the game application. You should then be able to play the game.
I apologize for the inconvenience. Unfortunately I am out of potential solutions to resolve your issue. Please contact Apple Support for further assistance, or for any refund requests.
Comments
I apologize for the inconvenience. Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.
Then after restarting the device, please reset the WiFi by turning the WiFi settings Off, and back On again. Then start the game application, and it should now work.
I did it but it doesn't work!
Can you please clarify what iOS device you are currently playing on?
iPad mini
This may be because you are on an older iOS version. Can you please clarify if you are updated to iOS 6 or iOS 7? Also, please try deleting the application, and then re-downloading it from the App Store, then turning off your device before you try playing it, and wait a few minutes. Then restart the device, and start the game application. You should then be able to play the game.
I am on iOS 7
I apologize for the inconvenience. Unfortunately I am out of potential solutions to resolve your issue. Please contact Apple Support for further assistance, or for any refund requests.
Thanks for help