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Order not shipped yet

DilberDilber
edited October 2008 in Shopping or Activation Support
I had ordered the soundtrack set, and two posters near the beginning of September, and the entire order hasn't shipped yet. I didn't want to post anything until after september since that was the estimated ship date of the soundtracks.

Is there any way I can get my order broken up so I can get the things that are in stock in? Barring that, is there a new estimated shipping date?
I've been waiting for them for a while, and I'm disappointed in the fact that my credit card was charged, and it's been almost a month since I made the order, and no word or updates on it.

Thanks,

Dilber

Comments

  • EmilyEmily Telltale Alumni
    edited October 2008
    The soundtrack was delayed a little bit but it's on track to ship in about two weeks.

    We charge for preordered merchandise at the time the order is placed (it says this during checkout on the last page before you place the order, but I'm sorry if it was unclear).

    We can't split the shipment, but if you don't want to wait anymore we can remove the soundtrack from the order and refund that portion. If that's what you'd like to do, please email support@telltalegames.com and someone will take care of it for you. :)
  • DilberDilber
    edited October 2008
    Cheers. Thanks for the fast response :)
  • Jeff1203Jeff1203
    edited October 2008
    Is there priority for people who made orders sooner? Placed the order back in July and still don't mind the wait too much. Or was there that many orders made?
  • EmilyEmily Telltale Alumni
    edited October 2008
    Soundtracks have left the manufacturer and are shipping to the warehouse right now! Once they have been counted and checked into inventory, those orders will start to ship.

    Orders will be fulfilled in the order they were placed, but once they start shipping I don't think it'll take more than a few days for all of them to go out.
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