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After latest update no savegame found

AymaraAymara
edited May 2014 in The Walking Dead - iOS Support
Hi,

I have the complete pack of Season 1 and updated to the latest version yesterday. Today when I started the game, I only have the option to start a new game on all three slots. I verified with a tool, that all save games in the Documents folder are still available. But ingame it looks as if I never played this game. So far I only downloaded Episodes 1-3 and want to continue with Episode 3.

What can I do, that the app shows my save games ingame?

Comments

  • AymaraAymara
    I forgot to mention, that I use iOS 7.1.1 on an iPad Air (WiFi only).
  • TelltaleMikeTelltaleMike Former Telltale Staff
    I apologize for the inconvenience, your save games should be able to be read. Can you please clarify if you ever moved or altered your save files from within the app? You may just need to clear your device's cache and restart the app.

    Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    Then after restarting your device, please reset the WiFi by turning the WiFi Settings Off, and back On again. Then try starting the game application again, and see if you are able to continue your save games.
    Aymara posted: »

    I forgot to mention, that I use iOS 7.1.1 on an iPad Air (WiFi only).

  • AymaraAymara
    edited May 2014
    Thanks Mike,

    I already answered in the Support-Forum:

    MOD EDIT: http:/ /www.telltalegames. com/community/discussion/68426/twd-season-1-after-latest-update-no-savegame-found-on-ipad

    (Links are currently broken, so I've added a few spaces in the URL so it will now show up. If you would like to use the link, please copy and paste the above link into the address bar of your browser, and delete the spaces and hit enter) /MOD EDIT

    Sorry for the double threads. Let's continue in the Support-Forum, because your tips didn't help.

    PS: Why is my link to the support forum invisible? Others might be interested too. I don't believe I'm the only one with this problem, when I see how often this happend on other platforms.
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