Worried about no response!

dollarrac

I filled out all the info for.....http://www.telltalegames.com/support/discussion/43289/the-walking-dead-hitching-on-xbox-360-4gb - ....3weeks and 4days ago but have not heard any response. Also emailed support just to make sure they received my info but again still no response. Should I have received anything about this yet? Any help would be appreciated. Thanks

TelltaleMike

I apologize for any inconvenience you have experienced. If you have sent your Claim Redemption Form to twdclaim@telltalegames.com, you should be hearing back within the four week time frame, as stated in the Claim Redemption Form. If you have emailed our Support Staff at Support@Telltalegames.com, please note that they are working hard at answering every support email, in the order that they receive them, and you should be hearing from them in the near future.

dollarrac

It has now been over 4 weeks. If someone could let me know about status for the claim, that would be greatly appreciated. Thanks

TelltaleMike

I have notified the claims team, and they should be getting back to you in the near future, if they haven't already. My apologies for the delay. I hope you are able to enjoy the game!

dollarrac

Thanks for your help.

TelltaleMike

You're welcome. I hope that you enjoy the game!